Denia Cordon
Norcross,GA
Summary
Adept at conflict resolution and team building, I leveraged these skills at HCO HOME CENTER OUTLET to enhance workplace culture and improve operational efficiency. My background in negotiating contracts and managing customer inquiries underscores my ability to blend interpersonal and strategic skills for impactful leadership.
Overview
8
8
years of professional experience
Work History
Assistant Manager
HCO HOME CENTER OUTLET
Roswell, GA
01.2024 - Current
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Ensured compliance with safety regulations and company policies.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations including scheduling shifts, assigning duties.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Managed customer service inquiries and complaints in a timely manner.
Assistant Manager
Metro PCSInc
Baltimore, MD
02.2017 - 03.2025
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Medical Assistant
FOUR CORNER PRIMARY CARE
Atlanta, GA
02.2022 - 10.2024
- Processed orders for medical supplies and lab equipment.
- Registered new patients into practice management software program accurately entering demographic information.
- Organized patient charts before each day's clinic sessions began.
- Documented notes during patient visits.
- Provided assistance to medical staff in performing minor surgical procedures.
- Incorporated outside records into charts and EHR.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Changed dressings on wounds to prevent infection and check for healing.
- Cleaned and maintained medical equipment following procedures and standards.
- Assisted back office patient processes to reduce office wait times.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Education
MEDICAL ASSISTENT - MEDICAL ASSISTANT
Florida Career College
Miami, FL02-2021
High School Diploma -
ALFONZO BENGANZA DERAZ
HONSURAS12-2012
Skills
- Customer relations
- Conflict resolution
- Recruiting and interviewing
- Meeting facilitation
- Consulting
- Team building
Languages
English
Professional
Spanish
Professional
Portuguese
Elementary
Timeline
Assistant Manager
HCO HOME CENTER OUTLET
01.2024 - Current
Medical Assistant
FOUR CORNER PRIMARY CARE
02.2022 - 10.2024
Assistant Manager
Metro PCSInc
02.2017 - 03.2025
MEDICAL ASSISTENT - MEDICAL ASSISTANT
Florida Career College
High School Diploma -
ALFONZO BENGANZA DERAZ
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