Denia Fleming
Rockford,IL
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Has knowledge of microsoft office, POS systems and answering phones.
Overview
12
12
years of professional experience
Work History
Casino Server
Hard Rock Rockford
10.2021 - 11.2023
- Demonstrated strong multitasking skills by managing a large section of casino games simultaneously without compromising service quality.
- Served beverages promptly with focused attention to customer needs.
- Worked with POS system to place drink orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the server station was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Deli Worker
Walmart
05.2019 - 10.2021
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Improved customer wait times with efficient slicing techniques for meats and cheeses while maintaining precision in portion control.
- Collaborated with fellow team members to ensure seamless operation during peak hours.
- Prepared custom sandwich orders, adhering to customer preferences while maintaining high-quality standards.
- Trained new employees on deli operations, policies, and procedures, contributing to a more efficient workforce.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Ensured timely completion of special requests or catering orders prioritizing accuracy and presentation.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Demonstrated adaptability and flexibility in accommodating unexpected changes in scheduling or workload.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Streamlined daily tasks by implementing effective time management techniques during busy shifts.
- Received positive feedback from customers regarding excellent service quality, boosting overall reputation of the store''s deli department.
- Learned other teammates' work tasks to train as backup.
- Greeted customers at counter to fulfill requests and answer questions.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Offered product samples to customers, generating additional sales through taste-testing.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished serving stations with fresh food and cleaned up spills.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Salad Maker
Portillos Hot Dog
03.2015 - 09.2019
- Improved customer satisfaction by consistently providing fresh and high-quality salads.
- Assured consistency across all salad offerings by following established recipes and closely monitoring the outcome.
- Enhanced salad presentation with attention to detail and creative arrangements.
- Demonstrated excellent multitasking abilities by preparing multiple orders simultaneously without sacrificing quality or accuracy.
- Achieved higher levels of teamwork among kitchen staff through effective communication and collaboration during busy shifts.
- Maintained a clean and sanitary work environment, adhering to all health department regulations and guidelines.
- Trained new staff members in proper food handling procedures, safety protocols, and efficient salad preparation techniques.
- Streamlined the salad-making process for increased efficiency and reduced wait times.
- Mastered various knife skills, chopping and slicing ingredients quickly without compromising quality.
- Reduced food waste by utilizing proper portion control techniques and monitoring inventory levels.
- Contributed to overall workplace safety by promptly addressing spills or other hazards within the salad prep area.
- Adapted quickly to changing menu items or customer preferences, adjusting recipes as needed for maximum satisfaction.
- Received positive feedback from customers regarding taste and presentation of salads, contributing to repeat business.
- Prepared salads, soups and sandwiches for customers.
- Replenished serving stations with fresh food and cleaned up spills.
Cashier
Menards
07.2011 - 06.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Handled returns effectively and with professionalism
Education
Associate of Applied Science - Business Administration
Rock Valley College
Rockford, IL05.2020
High School Diploma -
Warren Senior High School
Warren, IL05.1994
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Sales expertise
- Food safety understanding
- Order Accuracy
- Beverage Preparation
- Item promotion
- Customer Service
- Customer Assistance
- Patience and Empathy
- Work Ethic and Integrity
- Money Handling
- Reliability and punctuality
- Cash Register Operation
- Professionalism and Courtesy
- Cash Management
- Basic Math Competence
- Cash register systems
- Payment Processing
- Refunds and exchanges
- Merchandise Restocking
- POS system operations
- Payment Collection
- POS Systems
- Refund handling
- ID Verification
- Returns processing
- Proficient in office
Timeline
Casino Server
Hard Rock Rockford
10.2021 - 11.2023
Deli Worker
Walmart
05.2019 - 10.2021
Salad Maker
Portillos Hot Dog
03.2015 - 09.2019
Cashier
Menards
07.2011 - 06.2014
Associate of Applied Science - Business Administration
Rock Valley College
High School Diploma -
Warren Senior High School
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