Denia Sanchez

• Ensure smooth operation and high quality customer service
• Establish and maintain effective working relationships with staff and customers
• Monitor health and safety regulations in the workplace
• Conduct daily inventory count and ordering based on rate of use
• Count, report and submit daily revenue
• Solve problems encountered during operation hours by making authoritative decisions for the whole team

• Arranged bottles and glasses to create attractive displays
• Established a rapport with regulars through friendly conversation
• Displayed and retained extensive knowledge of liquor, wine, and beer
• Sliced and pitted fruit for garnishing drinks
• Monitored intake of alcohol by guests and prohibited sale of alcohol to intoxicated individuals
• Answered questions about menu selections and made recommendations.

• Greeted patrons promptly and cordially, exhibiting excellent guest service skills
• Kept stand organized and clean during busy hours
• Trained and mentored new team members in proper stand operations
• Completed POS transactions, returning currency, coin, and payment cards to patrons
• Assessed stand inventory and completed requisition sheets to restock supplies

• Coordinated with bartending staff for updated availability of beverages
• Listened to customer concerns and complaints and quickly rectified issues
• Checked on guests to verify satisfaction
• Delivered accurate orders by listening attentively through noise and distractions
• Attended to specific customer inquiries with knowledge of cocktail recipes and flavor combinations.