Denia Jacqueline Lopez Rodriguez
Jurupa Valley,United States
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Kohls
Kohls
09.2023 - 05.2024
- Responsible cash handling and getting as many credit applications as possible, showing customers the savings and telling them about all the perks of opening a card with the store
- Maintained a positive attitude with customers and employees
- Had knowledge of current trends and helping people find what they are looking for
- Customer service training in returns and exchange of items
- Correctly disposition or mark down items that need to be marked down
- Answered phone calls and correctly transferred to correct department.
Secretary
J & L Precision Sheet Metal
01.2016 - 04.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Provided clerical support to company employees by copying, faxing and filing documents
- Maintained office supplies inventory by checking stock and ordering new supplies
- Maintained daily report documents, memos and invoices.
Toddler Lead Teacher
Tutortime
02.2020 - 07.2021
- Applied play-based strategies to provide diverse approaches to learning
- Promoted physical, academic and social development by implementing diverse classroom and outside activities
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
Team Lead
Jack In The Box
04.2015 - 07.2020
- Managed schedules, accepted time off requests and found coverage for short shifts
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Tracked receipts, employee hours and inventory movements
- Reported on updates to project specifications and progress
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Jurupa Valley High School
Jurupa Valley, CANo Degree: Business Management - undefined
Chaffey College
Rancho Cucamonga, CASkills
- Parent Communication
- Multilingual in English and Spanish
- Organization
- Multi-line phone systems
- Cash Handling
- Microsoft applications proficiency
- Complaint resolution
- Product Knowledge
- Data Entry
- Office Administration
Personal Information
Title: Customer Service
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Kohls
Kohls
09.2023 - 05.2024
Toddler Lead Teacher
Tutortime
02.2020 - 07.2021
Secretary
J & L Precision Sheet Metal
01.2016 - 04.2022
Team Lead
Jack In The Box
04.2015 - 07.2020
High School Diploma -
Jurupa Valley High School
No Degree: Business Management - undefined
Chaffey College
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