Denice Cruz
Terrell,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I’m a Detail-oriented team player with strong organizational skills & Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Exhibitor Services Representative
Superior Expo Services
2023.07 - Current
- Assisted in the development of customized booth layouts, resulting in visually appealing exhibits that attracted visitors.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Cross-trained and backed up other customer service managers.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Enhanced overall event experience with proactive communication and top-notch customer service skills.
- Processed invoices and payments, maintaining accuracy in financial transactions throughout events.
- Managed inventory of exhibition materials, ensuring proper stock levels for seamless event execution.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Coordinated shipping logistics to guarantee safe delivery of booth materials and equipment to various venues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
Accounting coordinator
On Location Anthony Travel
2021.09 - 2023.07
- Working with other members of the accounting department to compile, analyze, and report financial data
- Preparing weekly, monthly, and yearly financial reports for accounts receivables
- Mail custodian receive and accurately log checks from clients
- Ensuring that company bills are paid, and debts are collected
- Reconciling processed work by verifying entries and comparing system reports to balances
- Using bookkeeping software and entering information into company files or databases, ensuring that all financial records are complete and accurate
- I.e
- NetSuite, Events Air
- Maintained accurate documentation regarding accounts payables and accounts receivables in accordance with company policies.
- Provided exceptional customer service while resolving billing disputes or payment discrepancies with clients.
- Managed accounts payable and receivable functions, ensuring timely payments to vendors and customers alike.
- Prepared working papers, reports and supporting documentation for audit findings.
- Developed customized financial reports for management review, facilitating informed business decisions.
- Supported the month-end closing process, efficiently processing journal entries and posting accruals.
- Improved cash flow management with timely invoicing and efficient collections efforts.
Lead Customer Service Representative
On Location Anthony Travel
2018.09 - 2021.01
- Upkeeping call daily logs of productivity
- Conduct New Hire Training for Call Takers
- Assist with Orientation Schedule and Planning
- Provide real-time coaching by organizing and setting up phone shadowing schedules with new hires
- Assist new hires in developing communication, active listening, conflict resolution, and problem-solving skills
- Oversee day-to-day procedures of the department
- Train and mentor Customer Service Representatives
- Analyze, develop centralization of customer service records, billing information
- Document and uphold the policies and procedures of the department
- Gain a working knowledge of all office events, services, and answer incoming calls
- Support Customer Service Manager with projects and project assignments
Business Support II (Branch Closed)
Metro Care Services MHMR (Lay Off)
2017.08 - 2018.04
- Welcome patients and visitors in person or on the phone
- Answering inquiries
- Scheduling appointments in person or by telephone
- Keeping patient appointments on schedule by notifying the provider of the patient's arrival
- Collecting payments for scheduled visits
- Checking insurance coverage
- Applying them for our medical assistance program.
Closing Lead Teller II
Legacy Texas Bank
2014.11 - 2016.10
- Provide excellent customer service
- Handling any withdrawals, deposits, transfers, and loan payments
- Handling any incoming shipments dual control
- Balancing my till as well as my vault
- Preparing account kits for personal bankers
- Ordering debit cards, foreign currency
- Printing and logging ATM deposits
- Meeting monthly quotas for account openings.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Educated customers on online banking and mobile banking applications.
- Boosted branch sales with proactive product recommendations based on customer needs.
- Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
- Cross-sold credit cards, loans and other bank products.
Bank Teller
Citi Bank
2011.10 - 2013.12
- Help with a variety of inquiries from customers with excellent customer service
- Handle various accounting transactions and reconciliation tasks
- Inform clients of account status when required in person or via phone
- Follow process and guidelines to cash personal or business checks
- Accurately make deposits, process payments, and balance accounts
- Take accountability for all tellers and personal vault to ensure cash drawers are balanced in a timely manner
- Stock ATM's weekly
- Meeting monthly quotas for account openings
- Handling any outgoing shipments dual control
- Keep accurate logs of shipments to maintain facility files
- Mail custodian receive and accurately log customer mail
- Contact and inform customers regarding mail pick-ups.
Education
Diploma -
South Garland High School
Garland, TXSkills
- CUSTOMER SERVICE 10 YEARS +
- BILINGUAL
- MICROSOFT OFFICE
- SHARPEN
- TPS
- Strong phone contact handling skills and active listening.
- Excellent communication & Interpersonal Skills
- Conflict Resolution and Problem Solving
- Organization
- Attention to detail
- Multi-tasking & Time Management
- Knowledge of Business offerings & events
Timeline
Exhibitor Services Representative
Superior Expo Services
2023.07 - Current
Accounting coordinator
On Location Anthony Travel
2021.09 - 2023.07
Lead Customer Service Representative
On Location Anthony Travel
2018.09 - 2021.01
Business Support II (Branch Closed)
Metro Care Services MHMR (Lay Off)
2017.08 - 2018.04
Closing Lead Teller II
Legacy Texas Bank
2014.11 - 2016.10
Bank Teller
Citi Bank
2011.10 - 2013.12
Diploma -
South Garland High School
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