Summary
Overview
Work History
Education
Skills
Timeline
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Denice D. Withrow

Pittsburgh,PA

Summary

Diligent Sr. Project Manager with strong background in managing complex projects and ensuring client satisfaction. Led multiple high-impact initiatives to successful completion, aligning project goals with client expectations. Demonstrated expertise in project planning and stakeholder communication.

Overview

17
17
years of professional experience

Work History

Sr. Project Manager – Client Services

Highmark Health - enGen
03.2016 - 11.2024
  • Streamlined project processes for increased efficiency and improved quality of deliverables.
  • Mentored junior team members, sharing knowledge and expertise to support their career development.
  • Established strong relationships with clients, fostering trust and promoting long-term partnerships.
  • Provided expert guidance during critical decision-making moments ensuring alignment between strategic objectives.
  • Managed stakeholder expectations through regular status updates and proactive issue resolution efforts.
  • Implemented risk management strategies to minimize potential issues and ensure smooth project progression.
  • Drove successful completion of complex projects while maintaining full compliance with regulatory requirements and industry standards.
  • Developed comprehensive project plans, identifying key milestones and resources needed for successful execution.
  • Championed process improvement initiatives, driving increased productivity and cost savings across the organization.
  • Facilitated clear communication among team members, stakeholders, and clients throughout all project phases.
  • Enhanced client satisfaction by effectively managing multiple high-priority projects and ensuring timely delivery.
  • Optimized resource allocation by accurately forecasting project needs and adjusting as necessary based on changing priorities.
  • Proved successful working within tight deadlines and a fast-paced environment.

Vice President - PMO Lead Consultant

BANK OF AMERICA
11.2007 - 04.2016
  • Primary responsibility as governance program management lead included developing and managing the PMO audit process through the entire software development life cycle
  • Project managed systems cutover and transition from Merrill Lynch to Bank of America as part of the merger activities
  • Managed effort for card services security framework using Payment Card Industry Data Security Standard to upgrade mobile platform payments and automatic teller machines chip technology roll-out
  • Governance lead for the mortgage insurance, assumptions, and subordinations departments to establish and execute a governance framework enterprise wide as part of the government mortgage settlement
  • Led governance team who reviewed and restructured information technology service management activities for card services, call center, and mortgage operations to ensure alignment with policies and procedures
  • Utilized focus groups, interviews, and/or discovery discussions to identify and draft the Voice of Customer to facilitate development of a program/project management framework

Sr. Project Manager

BANK OF AMERICA
11.2007 - 12.2014
  • Deliver highly visible and compliance mandated mortgage technologies, card services, and loan management projects
  • Lead multiple virtual teams of developers and testers through all project phases including post- production support
  • Drove high visibility government mandated projects and delivered under budget and netted savings of $4.1M by streamlining project tasks and managing virtual teams using Waterfall and Agile principles
  • Delivered break-fix, small scale and large scale projects including cross functional projects with quality, without defects, within scope and within budget
  • Managed the declining not permitted technology initiative replacing servers, computers, and application upgrades with an annualized savings of $800K by eliminating redundant processes and billing
  • Partnered with line of business Relationship Managers/Product Owners and technical stakeholders to establish business plan, project scope, and objectives while ensuring budgetary guidelines met and risk avoidance
  • Drive multiple concurrent Waterfall, Agile, and Hybrid projects with successful on time and under budget deployments while ensuring post-production support was prepared for business-as-usual activities
  • Managed all planning, project budget, coordination, deployment, and audit activities through control phase activities
  • Provide detailed cross-functional analysis to recommend alternative approaches to enhance system performance
  • Conduct design sessions to facilitate research and diagnosis of issues to design, resolve or improve applications in a timely and permanent manner
  • Blend technical and business knowledge to document and communicate effectively to business, technical professionals, and executive management

Education

MBA - Business Administration And Management

Point Park University
Pittsburgh, PA

Ph.D. - Information And Communication Technology

Robert Morris University
Coraopolis, PA
05-2011

Skills

  • Project scheduling
  • Scope management
  • Cross-functional coordination
  • Planning and scheduling
  • Project planning and development
  • Budgeting and forecasting
  • Relationship building
  • Customer relations
  • Advanced problem solving
  • Task prioritization
  • Stakeholder communications

Timeline

Sr. Project Manager – Client Services

Highmark Health - enGen
03.2016 - 11.2024

Vice President - PMO Lead Consultant

BANK OF AMERICA
11.2007 - 04.2016

Sr. Project Manager

BANK OF AMERICA
11.2007 - 12.2014

MBA - Business Administration And Management

Point Park University

Ph.D. - Information And Communication Technology

Robert Morris University

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Denice D. Withrow