Denice Garcia
Crestview,FL
Summary
Results-driven Administrative Professional with 19 years of experience in administrative support, project coordination, and customer service. Demonstrates exceptional communication skills and a proactive approach, consistently delivering high-quality results with integrity. Proven track record in optimizing resources to achieve business objectives and enhance team performance. Aiming to leverage extensive expertise to drive operational efficiency in a dynamic environment.
Overview
19
19
years of professional experience
Work History
Administrative Support Associate
Northwell Health Physician Partners
09.2023 - 03.2025
- Checked insurance eligibility for patients and updated system records.
- Fostered a positive work atmosphere by consistently upholding professionalism during interactions with patients, colleagues, and visitors.
- Coordinated referrals to specialists, ensuring seamless continuation of care for patients with complex needs.
- Processed insurance claims accurately and in a timely manner, minimizing claim denials, or delays in payment.
- Welcomed patients and facilitated check-in process.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Updated patient records accurately, ensuring all documentation was complete and up-to-date for proper medical care.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Handled high volume of incoming calls efficiently.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time-management skills while managing multiple projects.
- Passionate about learning, and committed to continual improvement.
Dental Receptionist
Mariana Savelyev, DDS
01.2014 - 04.2023
- Demonstrated proficiency in telephone and front-desk receptionist within a high-volume environment
- Entered data demographics information, scanned medical/dental history
- Communicated with insurance companies to verify patient coverage, get authorizations for special procedures
- Straightened up the waiting room so that it remained neat and organized
- Collected co-payments by cash, check, and credit cards
- Processed dental insurance claims into billing software
- Registered over 20 new patients daily
- Accurately collected and recorded patient medical and dental histories
- Expertly managed difficult or emotional patient situations and responded promptly to patient needs.
Dental Receptionist
Vlad Gerts, DDS
04.2009 - 06.2013
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Prepared and processed patient referrals and transfer requests.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Performed various administrative tasks by filing, copying and faxing documents.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients
- Proved successful working within tight deadlines and a fast-paced environment.
MEDICAL OFFICE ASSISTANT/RECEPTIONIST
Esteban & Molina, M.D
04.2006 - 01.2009
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Registered and verified patient records before triage with most up-to-date information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared and processed patient referrals and transfer requests.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
Certificate - Medical Office Assistant/ GED
FRANKLIN CAREER INSTITUTE
01.2009
Skills
- Strong focus on accuracy
- Multi-line phone management
- Appointment coordination
- Proficient in Spanish
- Task management expertise
- Customer-focused approach
- Organizational skills
- Regulatory compliance expertise
- Health insurance verification expertise
- Workflow Optimization
Timeline
Administrative Support Associate
Northwell Health Physician Partners
09.2023 - 03.2025
Dental Receptionist
Mariana Savelyev, DDS
01.2014 - 04.2023
Dental Receptionist
Vlad Gerts, DDS
04.2009 - 06.2013
MEDICAL OFFICE ASSISTANT/RECEPTIONIST
Esteban & Molina, M.D
04.2006 - 01.2009
Certificate - Medical Office Assistant/ GED
FRANKLIN CAREER INSTITUTE
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