Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Denice Hurtado

Lakewood,CO

Summary

Dynamic Customer Support Specialist with a strong record at the US Office of Personnel Management, skilled in problem solving and building relationships to improve customer satisfaction, Enhanced customer satisfaction through streamlined processes and effective communication. Proficient in Microsoft Office Suite, demonstrating adaptability and emotional intelligence in a fast-paced environment.

Overview

22
22
years of professional experience

Work History

Customer Support Specialist/Program Coordinator

US Office of Personnel Management
09.2002 - 02.2025
  • Resolved customer inquiries through effective communication and problem-solving strategies.
  • Provided technical support for various software applications used by agency staff.
  • Managed end-to-end data entry and content updates in a Learning Management System
  • Effectively worked a hybrid work schedule with minimal supervision, consistently meeting agency standards.
  • Streamlined support processes to improve response times and customer satisfaction ratings.
  • Effectively managed multiple tasks while maintaining a high level of organization and attention to detail.
  • Proficient in Microsoft Suite.

Education

High School Diploma -

Abraham Lincoln High School
Denver

Office Administration Certificate - Business

Emily Griffith Technical College
Denver, CO

Skills

  • Problem-solving
  • Data entry
  • Conflict resolution
  • Project coordination
  • Effective verbal and written communication
  • Proactive and Self-Motivating
  • Proficient in Microsoft Office Suite
  • Customer focused
  • Emotional Intelligence
  • Empathetic, compassionate and patient
  • Adaptabiltiy

Accomplishments

Leadership Potential Seminar

U.S. Office of Personnel Management – 2-week intensive program

HRS Excellence in Teamwork STAR Award

2021

HRS Excellence in Customer Service STAR Award

2018

Rocky Mountain Eagle Award

2017

WMDC Team Player Award

2016

HRS Excellence in Teamwork STAR Award

2015

Timeline

Customer Support Specialist/Program Coordinator

US Office of Personnel Management
09.2002 - 02.2025

High School Diploma -

Abraham Lincoln High School

Office Administration Certificate - Business

Emily Griffith Technical College

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Denice Hurtado