Denice Ibarra
Tempe,AZ
Summary
Highly-motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at quickly mastering new skills and working effectively unsupervised. Dedicated Customer Service Specialist with a proven ability to prioritize and multi-task in a fast-paced working environment. Known for successfully handling escalated customer support issues and achieving personal and business goals.
Overview
11
11
years of professional experience
Work History
(CSR) Customer Service Representative
Uhaul Corporate
Phx, AZ
01.2017 - 11.2022
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Processed orders, forms, applications, and requests.
- Followed up with customers to ensure their satisfaction.
- Assisted in the development of customer service procedures and policies.
- Updated job knowledge by participating in educational opportunities.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Provided exceptional customer assistance for incoming inquiries
CSR
McKesson Health
Tempe, AZ
02.2012 - 12.2016
- Handled customer inquiries and complaints in a timely manner.
- Processed orders, forms, applications, and requests.
- Documented all conversations with customers in CRM software according to company standards.
- Participated in team meetings or training sessions when necessary.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Education
High School Diploma -
Lynwood Community Adult School
Lynwood, CA05-2003
Skills
- CRM Software
- Call center experience
- Complaint Handling
- Call Management
- Inbound and Outbound Calling
- Account updating
- Escalation management
- System implementation
- Active Listening
- 10-Key
- Critical Thinking
- Multi-line phone talent
- Typing 30 WPM
- Customer Service
- Call Center Operations
Languages
Spanish
Professional
Timeline
(CSR) Customer Service Representative
Uhaul Corporate
01.2017 - 11.2022
CSR
McKesson Health
02.2012 - 12.2016
High School Diploma -
Lynwood Community Adult School
Similar Profiles
Barbara A. MckeeBarbara A. Mckee
Human Resources Coordinator at Uhaul International CorporateHuman Resources Coordinator at Uhaul International Corporate
Amy HarperAmy Harper
Asst. Manager at Uhaul Moving and Storage [Corporate Location]Asst. Manager at Uhaul Moving and Storage [Corporate Location]
Ronald AdkinsRonald Adkins
Warehouse Worker at Uhaul Moving And StorageWarehouse Worker at Uhaul Moving And Storage