Denice Lopez
Salt Lake City,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Relationship Banker
Bank of America
Taylorsville, UT
04.2023 - Current
- Developed and maintained strong relationships with customers through proactive communication and personalized service.
- Conducted financial assessments to understand clients’ financial goals and provided tailored banking solutions to meet their needs.
- Promoted and cross-sold a range of banking products including checking accounts, savings accounts, loans, credit cards, and investment services
- Processed customer transactions accurately and efficiently while ensuring compliance with banking policies and procedures.
- Collaborated with team members to achieve branch goals and deliver a seamless customer experience.
- Stayed informed about industry trends, banking regulations, and the bank’s products and services to provide informed recommendations to clients.
Sales Representative
Victra Verizon Wireless
West Valley City, UT
08.2022 - 04.2023
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Adhered to established policies and procedures when handling customer accounts.
- Managed inventory levels by ordering sufficient stock for each account.
Store Manager
Tricked Out Accessories
West Valley City, UT
01.2019 - 08.2022
- Successfully managed all aspects of store operations, including sales, inventory control, cash management, and customer relations.
- Led and mentored a sales team of up to 4 associates, fostering a high-performance culture and achieving a 20% increase in sales.
- Implemented strategic coaching sessions to enhance sales associates’ product knowledge, sales techniques, and customer service skills, resulting in significantly improved customer satisfaction ratings.
- Executed efficient store opening and closing procedures, ensuring security and compliance with company protocols
- Fostered strong relationships with vendors and suppliers to negotiate favorable terms and maintain product quality standards.
Skills
- Developing Customer Relationships
- Relationship Building And Management
- 5 years of Leadership Experience
- Employee Performance Evaluations
- Problem Solving Strength
- Bilingual
- Financial Services
Timeline
Relationship Banker
Bank of America
04.2023 - Current
Sales Representative
Victra Verizon Wireless
08.2022 - 04.2023
Store Manager
Tricked Out Accessories
01.2019 - 08.2022