Self-Improvement
Denice Lopez
Account Strategy Consultant
Orlando,Florida
It is never too late to be what you might have been.
George Eliot
Summary
Bilingual travel agent adept at building lasting client relationships. Sales-oriented personality committed to working with successful team. Experienced with producing high-quality digital content, including written, visual, and multimedia formats. Utilizes deep understanding of audience engagement to create compelling and relevant content. Track record of leveraging SEO and social media strategies to maximize reach and impact.
Overview
14
14
years of professional experience
4
4
Languages
1
1
Certificate
1
1
¿Cómo persuadir? from Universitat of Barcelona
Work History
Travel Specialist
SFX Preferred Resorts
01.2025 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Sales Support Advocate
Meraki Solar/Freedom Forever
Remote, FL
08.2022 - Current
Podcast Producer
Self Employed Web
06.2025 - Current
- Produced high-quality podcasts by researching relevant topics and securing engaging guest speakers.
- Evaluated emerging technologies in the audio space to consistently improve podcast production quality over time.
- Enhanced listener engagement by incorporating audience feedback and implementing creative editing techniques.
- Created visually appealing graphics for episode promotion on various digital platforms while maintaining brand consistency across channels.
- Managed all aspects of podcast production, including pre-production planning, recording, editing, and distribution.
- Conducted thorough research on industry trends to stay informed about important developments in the field of podcasting.
- Maintained a high level of professionalism in all interactions, ensuring positive working relationships with hosts, guests, sponsors, and colleagues.
- Improved audio quality through meticulous sound engineering and mastering processes.
- Monitored podcast analytics to identify trends, optimize content strategy, and maximize listener retention rates.
- Developed compelling storylines for episodes that resonated with target audience demographics and interests.
- Optimized SEO strategies for the podcast website, increasing organic search traffic and overall visibility online.
- Maintained a consistent release schedule by managing time efficiently and prioritizing tasks effectively.
- Reviewed scripts and made changes to improve wording, flow or interest levels, consistently producing highly successful shows.
- Identified and approved equipment and elements required for productions.
- Found appropriate stories and ideas for programming to engage target audiences and hook advertisers.
- Developed project budgets and managed production costs.
- Booked guests for on-air interviews and assigned stories to reporters to manage coverage and schedule needs.
Manager of Operations
Housing LLC
10.2021 - 08.2022
Elite Customer Service
Hilton Grand Vacations Club
Orlando, FL
09.2011 - 05.2021
- Applied effective time management techniques to meet tight deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
Education
Secretary Executive Bilingual -
Associate - Psychology
03.2024 - 05.2024
Skills
- Problem Solving
- Data Entry
- Bilingual (English and Spanish)
- Office Management
- Quality Standards
- Attention to Details
- Technical Issues Analysis
- Customer Communication and Empathy
- Microsoft Windows and Office
- Organizational Skills
- Analytical and Methodical
Additional Information
- Provide expert support and respond to customer inquiries via phone and email
- Follow up throughout all stages of new projects and requests
- Initiate problem-solving strategies to determine root causes and generate solutions
- Maintain and monitor project plans, schedules, data tracking, and task management
- Ensure project meet all requirements and deadlines are met
- Provide administrative support as needed
- Thoroughly verify proposal and contract information before the completion of a sale project
- Increased 20% quality service to customers
- Established and maintain the business webpage
- Organize and coordinate conferences and monthly meetings
- Distributed and assigned the daily tasks to all team members
- Monitored and inspected all tasks completed by team members
- Keep a daily record of all tasks completed and follow up with incomplete tasks
- Processed work orders
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureWork-life balanceCareer advancement401k matchPaid time offWork from home optionPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Supervised a team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with a team of 4 in the development of a strategy to save accounts and keep clients.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Certified Technical Support, IBM - 05/27/2024
- Certified First Aid Psychology, UAB - 12/2020
Interests
Yoga
Traveling
Learning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Full Professional
Korean
Limited Working
Chinese (Mandarin)
Elementary
Software
MS Excell
Photoshop
Web Browser
Adobe
Microsoft Office
QuickBooks
Microsoft Windows
Word Processor
Power Point
Multimedia
Peoplesoft
Helpdesk
LightSpeed
Enphase
OnQ
Voice
LMS
KRONOS
Affiliations
- InterNations
Timeline
Podcast Producer - Self Employed Web
06.2025 - Current
Travel Specialist - SFX Preferred Resorts
01.2025 - Current
I Technical Support - ,
03.2024 - 05.2024
Sales Support Advocate - Meraki Solar/Freedom Forever
08.2022 - Current
Manager of Operations - Housing LLC
10.2021 - 08.2022
Elite Customer Service - Hilton Grand Vacations Club
09.2011 - 05.2021
San Juan City College - Secretary Executive Bilingual,
Ashworth College - Associate, Psychology
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