Self-Improvement
Denice Lopez
Multi-lingual Management, Administration, Account Strategy Consultant
Orlando,Florida
It is never too late to be what you might have been.
George Eliot
Summary
Experienced Sales Support Advocate & Travel Specialist with a strong background in customer service, logistics, and cross-department coordination. Passionate about quality, efficiency, and building meaningful relationships to support production workflows and material accuracy. Excited to bring my attention to detail, clear communication, and collaborative spirit a roles where innovation and teamwork thrive.
Overview
19
19
years of professional experience
4
4
Languages
1
1
Certificate
1
1
¿Cómo persuadir? from Universitat of Barcelona
Work History
Travel Specialist
SFX Preferred Resorts
01.2025 - Current
- Coordinate high-volume scheduling and logistics operations, ensuring on-time task execution and efficient allocation of resources.
- Manage vendor and supplier accounts to maintain accurate material records, contracts, and billing data.
Oversee documentation flow using internal management systems - Track tickets, contracts, vouchers from request to completion
- Collaborate with internal departments to align inventory, customer requirements, and project deadlines.
Sales Support Advocate
Meraki Solar/Freedom Forever
Remote, FL
08.2022 - Current
- Entered and monitor job data through CRM and ERP-based systems, ensuring accuracy and readiness before installation.
- Maintained inventory tracking and verify delivery status for materials required by field technicians.
- Communicated between engineering, logistics, and management teams to expedite and resolve workflow conflicts.
- Assist in developing standardized tracking reports, improving response times and material visibility across regions.
- Review documents and drawings to consulted/advised customers with solar installation
Manager of Operations
Housing LLC
10.2021 - 08.2022
- Supervised day-to-day operations and for multiple housing projects.
- Managed supplier relationships, reviewed purchase orders, and monitored budget alignment for each project phase
- Coordinated project creation, managed accounts, and ensured timely completion.
- Handled customer inquiries, resolved issues, documented complaints, and initiated corrective actions.
- Implemented digital scheduling and tracking systems to improve task completion efficiency and reduce delay
- Oversaw inspections, documentation accuracy, and compliance with company and state requirements.
Elite Customer Service
Hilton Grand Vacations Club
Orlando, FL
09.2011 - 05.2021
- Conducted follow-ups, verified documentation, and supported workflow alignment to ensure seamless operations
- Managed Portfolio Services email boxes and web queues to ensure all correspondence is handled in a timely manner.
- Log/track tickets and reservations correspondence received via mail, fax, email, web inquiry, and phone.
- Maintained/updated the information in internal management system, as well as the support documentation related.
- Utilized different CRM software programs to notate accounts in which bookings or consumer needs has been documented
- Work with internal clients to include member support, portfolio services, maintenance fee services, referral of owners
Payroll Administrator
Renaissance Hotel at Seaworld
05.2006 - 06.2011
- Collaborated with team to ensure compliance with payroll regulations and policies.
- Contributed to the resolution of payroll discrepancies and employee inquiries.
- Assisted in maintaining accurate payroll records and documentation.
- Conducted data entry for payroll systems, ensuring accuracy and timeliness.
- Participated in training sessions to learn payroll software functionalities.
- Supported payroll processing by gathering employee time and attendance data.
- Engaged in regular audits of payroll information to enhance data integrity.
Education
Secretary Executive Bilingual -
Associate - Psychology
03.2024 - 05.2024
Skills
- Cross department collaboration
- CRM and ERP System Proficiency
- Inventory Tracking and Delivery Verification
- Project Coordination
- Compliance and Inspection Management
- Report Development and Data Visibility
- Problem Solving
- Data Entry
- Bilingual (English and Spanish)
- Office Management
- Quality Standards
- Attention to Details
- Technical Issues Analysis
- Customer Communication and Empathy
- Microsoft Windows and Office
- Organizational Skills
- Analytical and Methodical
Additional Information
- Provide expert support and respond to customer inquiries via phone and email
- Follow up throughout all stages of new projects and requests
- Initiate problem-solving strategies to determine root causes and generate solutions
- Maintain and monitor project plans, schedules, data tracking, and task management
- Ensure project meet all requirements and deadlines are met
- Provide administrative support as needed
- Thoroughly verify proposal and contract information before the completion of a sale project
- Increased 20% quality service to customers
- Established and maintain the business webpage
- Organize and coordinate conferences and monthly meetings
- Distributed and assigned the daily tasks to all team members
- Monitored and inspected all tasks completed by team members
- Keep a daily record of all tasks completed and follow up with incomplete tasks
- Processed work orders
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureWork-life balanceCareer advancement401k matchPaid time offWork from home optionPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Supervised a team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with a team of 4 in the development of a strategy to save accounts and keep clients.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Certified Technical Support, IBM - 05/27/2024
- Certified First Aid Psychology, UAB - 12/2020
Interests
Yoga
Traveling
Learning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Full Professional
Korean
Limited Working
Chinese (Mandarin)
Elementary
Software
MS Excell
Photoshop
Web Browser
Adobe
Microsoft Office
QuickBooks
Microsoft Windows
Word Processor
Power Point
Multimedia
Peoplesoft
Helpdesk
LightSpeed
Enphase
OnQ
Voice
LMS
KRONOS
Affiliations
- InterNations
Timeline
Travel Specialist - SFX Preferred Resorts
01.2025 - Current
I Technical Support - ,
03.2024 - 05.2024
Sales Support Advocate - Meraki Solar/Freedom Forever
08.2022 - Current
Manager of Operations - Housing LLC
10.2021 - 08.2022
Elite Customer Service - Hilton Grand Vacations Club
09.2011 - 05.2021
Payroll Administrator - Renaissance Hotel at Seaworld
05.2006 - 06.2011
San Juan City College - Secretary Executive Bilingual,
Ashworth College - Associate, Psychology