Denice Lopez

As a Sales Project Advocate/Account Strategy Consultant at the former Meraki Solar, now Freedom Forever, I managed complex customer accounts and developed strategic, client-centered solutions, honing problem-solving and technical analysis skills essential for a Travel Consultant. At Hilton Grand Vacation, I built a solid foundation in hospitality management across hotels, resorts, and event venues, handling guest inquiries, reservations, and events. My focus on anticipating and exceeding guest needs fostered positive relationships, while strong interpersonal skills helped create an inclusive and welcoming environment.

• Provide expert support and respond to customer inquiries via phone and email
• Follow up throughout all stages of new projects and requests
• Initiate problem-solving strategies to determine root causes and generate solutions
• Maintain and monitor project plans, schedules, data tracking, and task management
• Ensure project meet all requirements and deadlines are met
• Provide administrative support as needed
• Thoroughly verify proposal and contract information before the completion of a sale project
• Increased 20% quality service to customers
• Established and maintain the business webpage
• Organize and coordinate conferences and monthly meetings
• Distributed and assigned the daily tasks to all team members
• Monitored and inspected all tasks completed by team members
• Keep a daily record of all tasks completed and follow up with incomplete tasks
• Processed work orders

• Supervised a team of 6 staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Collaborated with a team of 4 in the development of a strategy to save accounts and keep clients.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

• Certified Technical Support, IBM - 05/27/2024
• Certified First Aid Psychology, UAB - 12/2020

• InterNations