Denice Marlow
Clinton,TN
Summary
Dynamic leader with a proven track record at Schumacher Homes, adept in CRM software and business development. Excelled in building robust client relationships, surpassing sales targets by leveraging expert negotiation skills and innovative marketing strategies. Recognized for exceptional team training and development, contributing to significant revenue growth. Seasoned New Home Sales Consultant with background in residential real estate and customer service. Proven skills in lead generation, sales negotiation, and contract management have led to successful outcomes for both clients and developers alike. Strengths include market analysis, strategic planning, and fostering strong client relationships that drive repeat business. Previous roles have resulted in growth of new home sales revenue and increased client satisfaction ratings.
Overview
43
43
years of professional experience
Work History
New Home Sales Consultant
Schumacher Homes
Knoxville, TN
10.2022 - Current
- Negotiated contracts between buyers and sellers in order to facilitate successful completion of new home purchases.
- Directed and coordinated products, services and sales activities.
- Participated in local industry events such as open houses or trade shows in order to promote company's products and services.
- Established solid and loyal relationships with many prospective home buyers.
- Ensured compliance with all applicable laws and regulations governing real estate transactions.
- Resolved customer complaints regarding sales and service.
- Advised clients on market conditions, prices, mortgages, and legal requirements.
- Identified potential buyers through cold calling.
- Negotiated sales contracts with customers and monitored progress throughout the process.
- Scheduled and attended weekly appointments with clients.
- Increased personal revenue by completing multiple home and property sales.
- Assisted customers with selecting financing options that best fit their budget and lifestyle needs.
- Provided detailed information on floor plans, design options, and current incentives to potential buyers.
- Utilized various software programs such as Microsoft Office Suite or Salesforce CRM to track leads or manage client data.
- Prepared and delivered sales presentations.
- Compiled listings of new developments and met with clients on location to highlight area features that satisfy home-buying needs.
- Created professional sales presentations to effectively communicate product quality and market comparisons.
Business Development Director/Sales and Service
Twin City Dealership Group
Knoxville, US
02.2020 - 10.2022
- Responsible for the development of business relationships through the booking of sales appointments and selling of automobiles
- Working closely with dealership leaders to increase revenue
- Training and skill development for sales team
- Creating a positive and welcome environment for customers and team members
Business Development Specialist
National Integrity Title
04.2019 - 01.2020
- Responsible for the development of title business through extensive cold calling, networking, client seminar's and appointments
- Continual follow up and customer service to secure title work completion for closing
- Meeting and exceeding established goals to build a continual network of business to grow a loyal client base
- Extensive use of CRM and Microsoft programs including Salesforce, Excel, Power Point and Word
Internet Sales/BDC Manager
Ted Russell Ford Lincoln
11.2015 - 09.2018
- Management and extensive customer service in a volume dealership atmosphere
- Responsible for taking the customer to an appointment status and working to sell an automobile
- This position required diligence in following up on customer inquiries and using networking to build a customer book of business
- Motivation and an entrepreneurial mindset provided me with the ability to succeed and contribute to my team's success
- Utilization of automotive CRM and dealership software
- Continual service and certification training necessary to succeed
Marketing Manager
Wyndham Vacation Destinations
02.2012 - 11.2015
- Responsible for the development and management of 20 team members
- Developed training and service processes implemented while in this leadership position
- Direct and phone customer interaction as a daily responsibility along with significant metrics met for customer satisfaction
- Ability to speak to improvement, daily guest tour penetration metrics and marketing staff goals
Marketing Specialist
Wyndham Vacation Destinations
04.2011 - 02.2012
- Pitch owner and guest presentation seminar while on vacation at the resort
- Extensive customer service and incentive goals met and exceeded
- Responsible for generating 2.2 million in tour volume in a qualifying period
- Marketer of the Year Awarded based on continually exceeding metrics
Regional Managing Consultant
Life Style Lift LLC
09.2008 - 04.2011
- Performed consultation process and reviews to coach, train and mentor consultants to increase consumer satisfaction, increase center revenue and assist team in reaching and exceeding performance goals
- Daily operational functions to manage center's and address consumer satisfaction
Regional Account Coordinator
Lancome Cosmetics
05.1982 - 09.2008
- Training and managing beauty advisors within a regional territory consisting of 15-18 retail doors
- Creating and execution of events to drive business
- Daily customer interaction
- Success in exceeding KPI goals and metrics for performance
- Career development of beauty consultants
Education
DIPLOMA -
SHAWNEE HIGH SCHOOL
Bachelor of Science - Business
Trenton State
Skills
- Scheduling
- Cash Handling
- Receptionist
- Marketing
- Microsoft Office
- Outlook
- Excel
- CRM Software
- Training & Development
- Business Development
- Salesforce
- Multi-line Phone Systems
- Social Media Management
- Cold Calling
- Account Management
- Digital Marketing
- Event Planning
- Branding
- Computer Networking
- E-Commerce
- Lead generation techniques
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Personality: Customer Service Fit, Highly Proficient, 12/19
- Sales Skills: Influence & Negotiation, Highly Proficient, 02/19
- Customer Focus & Orientation, Expert, 05/20
- Customer Service Fit, Highly Proficient, 05/20
- Sales skills, Expert, 01/21
- Outside sales, Highly Proficient, 05/21
- Sales fit, Expert, 05/21
- Inside sales, Highly Proficient, 05/21
- Customer focus & orientation, Expert, 01/21
- Call center customer service, Highly Proficient, 04/21
Timeline
New Home Sales Consultant
Schumacher Homes
10.2022 - Current
Business Development Director/Sales and Service
Twin City Dealership Group
02.2020 - 10.2022
Business Development Specialist
National Integrity Title
04.2019 - 01.2020
Internet Sales/BDC Manager
Ted Russell Ford Lincoln
11.2015 - 09.2018
Marketing Manager
Wyndham Vacation Destinations
02.2012 - 11.2015
Marketing Specialist
Wyndham Vacation Destinations
04.2011 - 02.2012
Regional Managing Consultant
Life Style Lift LLC
09.2008 - 04.2011
Regional Account Coordinator
Lancome Cosmetics
05.1982 - 09.2008
DIPLOMA -
SHAWNEE HIGH SCHOOL
Bachelor of Science - Business
Trenton State
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