Denice Marshall
104649 S 4769 Road Muldrow,OK
Summary
Dynamic team leader with proven expertise at Walmart, excelling in problem-solving and employee engagement. Successfully implemented loss prevention strategies, enhancing store security and reducing theft incidents. Known for fostering positive workplace relationships and optimizing team productivity through effective training and mentoring, while maintaining high standards of safety and compliance.
Professional leader with experience in managing overnight operations. Strong focus on team collaboration, prioritizing results, and adapting to changing needs. Skilled in conflict resolution, time management, and effective communication. Reliable, organized, and driven to ensure team success and operational efficiency.
Overview
17
17
years of professional experience
Work History
Overnight Team Lead
Walmart
02.2024 - Current
- Implemented loss prevention measures during overnight hours, minimizing theft incidents and maintaining store security.
- Sustained exceptional team spirit while consistently surpassing set benchmarks.
- Championed continuous improvement efforts within the overnight team, reinforcing a culture of excellence and commitment to best practices.
- Navigated complex problem-solving situations with creativity and adaptability, leading the team toward successful outcomes in challenging circumstances.
Deli/Bakery Team Lead
Walmart
07.2022 - 02.2024
- Executed routine maintenance inspections to minimize equipment downtime.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Enhanced team productivity by providing ongoing training, coaching, and feedback to staff members.
- Mentored junior staff members in proper baking techniques, enhancing their skills and overall value to the team.
- Boosted sales through the introduction of new product offerings and creative merchandising displays.
- Ensured a safe work environment by maintaining strict adherence to food safety guidelines and sanitation standards.
- Resolved customer concerns quickly and professionally, resulting in increased loyalty and repeat business.
- Maintained cleanliness and hygiene in bakery premises.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Managed all baking operations professionally and handled all problems confidently.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
Lead Pharmacy Technician
Walmart
02.2015 - 07.2022
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Enhanced workspace cleanliness and organization for optimal efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Reviewed and verified customer information and insurance provider information.
- Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Psychiatric Technician
Valley Behavioral Health Sys
08.2012 - 02.2015
- Applied intervention strategies during crises to protect both staff and patients.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Treated clients and families with respect and dignity.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Implemented behavior modification strategies based on individual patient needs, contributing to improved functioning within daily life activities.
Pharmacy Technician
Walmart
06.2008 - 08.2012
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Education
General Education Honors Graduate - General Studies
Cedarville High School
9500 Pirates Point 05.2006
Skills
- Developing positive workplace relationships
- Employee engagement
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Team leadership
- Adaptability
Timeline
Overnight Team Lead
Walmart
02.2024 - Current
Deli/Bakery Team Lead
Walmart
07.2022 - 02.2024
Lead Pharmacy Technician
Walmart
02.2015 - 07.2022
Psychiatric Technician
Valley Behavioral Health Sys
08.2012 - 02.2015
Pharmacy Technician
Walmart
06.2008 - 08.2012
General Education Honors Graduate - General Studies
Cedarville High School
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