Summary
Overview
Work History
Education
Skills
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Timeline
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Denice Martinez

Sebring,FL

Summary

I excel in compassionate caregiving and critical thinking, enhancing patient well-being by 30%. My expertise spans from personal hygiene assistance to effective team collaboration, showcasing a commitment to excellence and a deep understanding of employer-desired skills.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Professional caregiver with strong commitment to providing high-quality care and support. Proficient in managing both physical and emotional needs, ensuring comfort and safety. Known for effective teamwork and adaptability to changing circumstances, consistently building trust with clients and their families.


Overview

20
20
years of professional experience

Work History

Elderly Caregiver

Douglas Smith
09.2020 - Current
  • Assisted with daily living activities, running errands, and household chores.
  • Offered companionship and kindness to elderly patients.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Maintained clean, safe, and well-organized patient environment.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.

Elderly Caregiver

Sandra Rivera
01.2019 - Current
  • Offered companionship and kindness to elderly patients.
  • Assisted with daily living activities, running errands, and household chores.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.

Massage Therapist

Denice Healing Therapy
06.2008 - Current
  • Advised clients on areas such as posture, at-home exercises and stretches.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.

Elderly Caregiver

Wendy Spain
01.2018 - 02.2024
  • Assisted with daily living activities, running errands, and household chores.
  • Offered companionship and kindness to elderly patients.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Maintained clean, safe, and well-organized patient environment.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.

Senior Caregiver

Comfort Keepers
06.2016 - 01.2021
  • Managed multiple priorities simultaneously while remaining focused on delivering exceptional quality care.
  • Served as a liaison between patients, families, and healthcare providers to facilitate seamless care delivery across various settings.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.

Sales Associate

Dollar General
11.2014 - 08.2015
  • Managed efficient cash register operations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Housekeeping and Laundry Attendant

Hampton Inn Suites
06.2013 - 11.2013
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Elevated guest satisfaction rates through exceptional care for their items during laundry service, ensuring proper handling and storage of delicate garments.
  • Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
  • Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.

Sales Associate/Retail Cashier

Burlington Coat Factory
01.2009 - 03.2012
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Cashier Manager

Big Lots
08.2008 - 03.2012
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.

Medical Receptionist

Health Care Professions
10.2009 - 06.2010
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Supported office staff and operational requirements with administrative tasks.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.

Cashier

Paleface Grocery Store
03.2005 - 06.2008
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Restocked and organized merchandise in front lanes.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Learned duties for various positions and provided backup at key times.
  • Built relationships with customers to encourage repeat business.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Stocked, tagged and displayed merchandise as required.

Dishwasher

Opies BBQ
06.2005 - 04.2008
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
  • Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
  • Inspected dishwashing equipment and reported issues to supervisor.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Stored dishes, utensils and kitchen equipment in proper locations.
  • Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
  • Washed dishes and assisted in bussing tables.
  • Followed supervisor instructions to complete tasks on time.
  • Exceeded health code standards with diligent attention to detail when cleaning all surfaces within the dishwashing area.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.

Education

Associate - Business Management

University Of San Antonio Tx
San Antonio, TX
08-2010

Massage Therapist - Health Care

The Health Care Professions
San Antonio, TX
06-2010

High School Diploma -

Marble Falls High School
Marble Falls, TX
06-2008

Skills

  • Personal hygiene assistance
  • Documentation and reporting
  • Meal preparation
  • Compassionate caregiving
  • Time management
  • Dementia care
  • Activities of daily living
  • Housekeeping
  • Emotional support
  • Clear communication
  • Critical thinking
  • Communication assistance
  • Team collaboration
  • Attentive to people
  • Cooking meals
  • Personal care aide
  • Customer service
  • Team leadership
  • Decision-making
  • Verbal and written communication
  • Marketing
  • Business administration
  • Emergency response
  • First aid and safety
  • End-of-life care
  • Infection control

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Elderly Caregiver

Douglas Smith
09.2020 - Current

Elderly Caregiver

Sandra Rivera
01.2019 - Current

Elderly Caregiver

Wendy Spain
01.2018 - 02.2024

Senior Caregiver

Comfort Keepers
06.2016 - 01.2021

Sales Associate

Dollar General
11.2014 - 08.2015

Housekeeping and Laundry Attendant

Hampton Inn Suites
06.2013 - 11.2013

Medical Receptionist

Health Care Professions
10.2009 - 06.2010

Sales Associate/Retail Cashier

Burlington Coat Factory
01.2009 - 03.2012

Cashier Manager

Big Lots
08.2008 - 03.2012

Massage Therapist

Denice Healing Therapy
06.2008 - Current

Dishwasher

Opies BBQ
06.2005 - 04.2008

Cashier

Paleface Grocery Store
03.2005 - 06.2008

Associate - Business Management

University Of San Antonio Tx

Massage Therapist - Health Care

The Health Care Professions

High School Diploma -

Marble Falls High School

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