Denice Medrano
Retail And Customer Service Professional
Porterville,California
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
3
3
years of professional experience
Work History
Cocktail Server
Eagle Mountain Casino
Porterville, California
08.2024 - Current
- Maintained clean and organized bar area.
- Maintained customer satisfaction with timely table check-ins to assess beverage needs.
- Communicated with guests to record orders and assess needs.
- Anticipated guest needs and provided proactive service.
Card Dealer
Eagle Mountain Casino
Porterville, CA
08.2022 - 07.2023
- Made accurate and clear chip and cash transactions.
- Applied probability, statistical theory and other advanced mathematical concepts.
- Dealt cards according to gaming standard procedures.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Answered players questions and resolved disputes to provide excellent customer service.
- Learned and followed company procedures to maintain consistency and standards.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Enforced game rules to maintain fair paly and avoid disputes.
Customer Service Cashier
KOHLS
Porterville, United States
09.2021 - 06.2022
- Recorded account information to open new customer accounts and join reward programs.
- Handled 20+ customers in fast-paced retail setting in coordination with solid team of 4 customer service associates.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked independently with minimal supervision.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Counted money in drawers at beginning and end of each shift.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
GED -
Porterville Adult School
Porterville, CA 03.2010 - 06.2010
Skills
Payment collection
Timeline
Cocktail Server
Eagle Mountain Casino
08.2024 - Current
Card Dealer
Eagle Mountain Casino
08.2022 - 07.2023
Customer Service Cashier
KOHLS
09.2021 - 06.2022
GED -
Porterville Adult School
03.2010 - 06.2010
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