Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Denice Owens

Crowley

Summary

Experienced HR professional with a proven track record of success. Skilled in implementing effective recruitment strategies and fostering positive employee relations. Eager to leverage practical industry knowledge in a new role to drive organizational growth through strategic HR initiatives. Passionate about creating a positive work environment and supporting employee development.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Store Manager

Kohls Department Store
11.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Store Manager

Ulta Cosmetics
06.2024 - 11.2024
  • Maintained a clean, organized retail environment to optimize presentation and enhance shopper experience.
  • Ensured compliance with company policies, local regulations, and ethical standards relating to retail pricing practices.
  • Collaborated with retail sales manager to develop promotional events that boosted store revenue.
  • Built and maintained strong relationships with retail staff, ensuring brand prominence in stores.
  • Promoted retail sales of high-quality beauty products through knowledgeable suggestions and demonstrations.

Store Manager

Ross Stores
01.2008 - 06.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
  • Improved workplace culture through the development and implementation of diversity initiatives.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Recruited top talent to maximize profitability.

Key Carrier

TJX Companies
03.2000 - 01.2008
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
  • Managed inventory of office supplies, ensuring essential items were always in stock.
  • Managed complex schedules for senior management to optimize their time and productivity.
  • Improved employee onboarding process, resulting in shorter adjustment period for new hires.
  • Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.

Education

High School -

Eastern Hills High School
Fort Worth, Texas
01.2001

Bachelor of Science - Bussiness of Adminstration

University of Phoneix
Arizona
06-2025

No Degree - Human Resource Certification

University of Phoneix
Arizona
06-2024

Skills

  • Proficient in Microsoft Word and Excel
  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Outstanding communication skills
  • POS systems
  • Recruiting and hiring
  • Employee scheduling
  • Payroll management
  • Talent recruitment

Certification

  • Human Resource Certification, University of Phoenix,

Timeline

Store Manager

Kohls Department Store
11.2024 - Current

Store Manager

Ulta Cosmetics
06.2024 - 11.2024

Store Manager

Ross Stores
01.2008 - 06.2024

Key Carrier

TJX Companies
03.2000 - 01.2008

High School -

Eastern Hills High School

Bachelor of Science - Bussiness of Adminstration

University of Phoneix

No Degree - Human Resource Certification

University of Phoneix