Denice Owens
Fort Worth,TX
Summary
Experienced Store Manager adept at problem solving, customer service and hiring and training hardworking, quality staff.
Overview
27
27
years of professional experience
Work History
Store Manager
Ross Stores
Fort Worth, Texas
01.2008 - Current
Oversee Ross stores day to day daily operations. Delivered excellent customer service by greeting and assisting each customer. Effectively communicated and coordinated execution of the planogram with store management. Trained staff to deliver outstanding customer service. Determined staff promotions and demotions, and terminated employees when necessary. Reorganized the sales floor to meet company demands. Identified staff vacancies and recruited, interviewed and selected applicants. Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies. Oversee a staff of over 40 employees and three managers in numerous Ross stores.
Adminstrative Coordinator/ Key Carrier
T.J. Maxx
Hurst, Texas
03.1999 - 01.2008
Oversee cash office and all cash office employees. Opened and closed the store, which included counting cash drawers and making bank deposits. Offered exceptional customer service to differentiate and promote the company brand. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Marked clearance products with updated price tags.
Education
Business Management
Brown Mackie College
2004
High School Diploma - undefined
Eastern Hills High
2001
Skills
- Store opening and closing procedures
- Store operations
- Outstanding communication skills
- Conflict resolution skills
- Team-oriented
- Recruiting and interviewing
- MS Office proficient
- Staff training and development
- Energetic
- Resolution-oriented
- Compelling leadership skills
- Exceptional multi-tasker
Timeline
Store Manager
Ross Stores
01.2008 - Current
Adminstrative Coordinator/ Key Carrier
T.J. Maxx
03.1999 - 01.2008
Business Management
Brown Mackie College
High School Diploma - undefined
Eastern Hills High