Denice Penilla
Fort Worth,TX
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
18
18
years of professional experience
Work History
Senior Sales Associate
Texas Harley Davidson
Bedford, TX
02.2023 - Current
- Resolved customer complaints in a professional manner.
- Collaborated with other departments to ensure smooth functioning of business operations.
- Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
- Met or exceeded all goals and key performance indicators (KPIs).
- Maintained CRM system with accurate customer and pipeline information.
Sales Supervisor
Warby Parker
Fort Worth
01.2022 - 02.2023
- Help foster an inclusive culture by treating customers and colleagues with respect.
- Established clear expectations for quality control processes among staff members.
- Managed inventory levels at store locations according to corporate guidelines.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Utilized CRM software systems to track customer interactions.
Key Holder
Urban Outfitters, Inc.
Fort Worth
01.2021 - 01.2022
- Ensured store was opened and closed in a timely manner according to company policies.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Developed schedules for associates based on needs of the business.
Administrator Assistant
Resurrection Church
Bakersfield
01.2018 - 01.2021
- Coordinated meetings, conferences, travel arrangements.
- Organized special events, such as community outreach or trips, for staff.
- Developed spreadsheets to track project progress, budgets and other related data.
- Assisted with budget preparation by collecting financial data from departments heads.
- Prepared documents such as reports, agendas, letters, memos and presentations using Microsoft Office Suite applications.
Customer Service and Inside Sales
Valvsource International LTD
Bakersfield
01.2015 - 01.2017
- Manage and file all paperwork.
- Monitored customer service calls, emails, and other communications to evaluate performance of team members.
- Tracked customer service metrics such as average response time, resolution rate, and satisfaction level.
- Resolved escalated issues from customers in a timely manner.
- Coordinated with internal teams to ensure timely resolution of complex issues.
Account Administrator Level 4
Weststar Trucking
Shafter
01.2013 - 01.2015
- AP Invoicing
- Utilized specialized software applications related to the job role.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Identified discrepancies between source documents and entered data.
- Scanned documents into appropriate databases for storage purposes.
Sales /Retail Merchandiser
Bakersfield Harley-davidson
Bakersfield
01.2007 - 01.2013
- Increased store sales by cross-selling complementary items.
- Created innovative visual merchandising concepts for store windows and interior displays.
- Assisted customers with product selection and answered inquiries about product features.
- Resolved any customer complaints or disputes regarding merchandise returns or refunds.
- Trained new employees on proper handling of merchandise in accordance with company policies.
Education
General Studies
Bakersfield College
Bakersfield12.2007
Skills
- SLACK
- G Suite
- SAP
- Microsoft Office Suite
- Travel Coordination
- Training and development
- Schedule Coordination
- Cross-Functional Collaboration
- Program Leadership
- Personable and Approachable
- Resourceful and Analytical
Awards
Volunteer of the Year, Kern County Probation Department, 2012
Hobbies and Interests
Photography
Traveling
Music
Cycling
References
References available upon request.
Timeline
Senior Sales Associate
Texas Harley Davidson
02.2023 - Current
Sales Supervisor
Warby Parker
01.2022 - 02.2023
Key Holder
Urban Outfitters, Inc.
01.2021 - 01.2022
Administrator Assistant
Resurrection Church
01.2018 - 01.2021
Customer Service and Inside Sales
Valvsource International LTD
01.2015 - 01.2017
Account Administrator Level 4
Weststar Trucking
01.2013 - 01.2015
Sales /Retail Merchandiser
Bakersfield Harley-davidson
01.2007 - 01.2013
General Studies
Bakersfield College
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