DENICE PHILLIPS
Wichita,KS
Summary
Accomplished Account Manager with a proven track record at ADT Security, enhancing client satisfaction and retention through exceptional customer service and relationship management. Skilled in computer applications and schedule coordination, adept at resolving escalated issues, contributing to sales growth, and maintaining high levels of customer satisfaction.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Halls Culligan Water
02.2024 - 02.2025
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Answered phone calls and answered questions from potential customers.
- Opened new accounts and documented personal, demographic, and payment information in system.
Scheduler/Customer Service Representative
Patton Termite and Pest Control
09.2022 - 01.2024
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Account Manager
ADT Security
01.2017 - 09.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Sales Assistant
Cargill Meat Solutions Corporation
01.1998 - 01.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Pueblo South High School
1801 Hollywood Dr Pueblo, CO 8100505-1987
Skills
- Customer service
- Computer skills
- Client relationship management
- Cash handling
- Data entry
- Processing payments
- Schedule coordination
Timeline
Customer Service Representative
Halls Culligan Water
02.2024 - 02.2025
Scheduler/Customer Service Representative
Patton Termite and Pest Control
09.2022 - 01.2024
Account Manager
ADT Security
01.2017 - 09.2022
Sales Assistant
Cargill Meat Solutions Corporation
01.1998 - 01.2016
High School Diploma -
Pueblo South High School
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