Denice Preseau
Flint,MI
Summary
Dynamic marketing and sponsorship sales professional with a robust background in community engagement, relationship management, and innovative digital marketing strategies. Expertise in leveraging tools such as Canva, social media platforms, Microsoft Office, and PowerPoint to create compelling campaigns that drive results and foster meaningful connections. Proven ability to enhance brand visibility and cultivate partnerships aligned with organizational goals. Committed to delivering impactful solutions that resonate with target audiences and elevate community involvement.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
AV Flight (Allegiant Airlines)
06.2022 - Current
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Resolved passenger inquiries and concerns efficiently, enhancing overall travel experience.
- Delivered exceptional customer service in high-pressure environments, ensuring passenger satisfaction and loyalty.
- Delivered and serviced aircraft, ensuring compliance with safety standards and improving passenger satisfaction and onboard purchases.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Ensured compliance with FAA regulations by maintaining aircraft interiors, enhancing passenger safety and satisfaction within each flight cycle.
- Trained new staff on customer service protocols and airport policies, fostering a knowledgeable team environment.
Marketing and Sponsorship Sales Manager
United States Army-Detroit Arsenal FMWR
03.2023 - 03.2025
- Collaborated with program managers to align marketing efforts with community needs, fostering stronger relationships and boosting program participation.
- Developed comprehensive marketing materials using Canva and Adobe, increasing community awareness through targeted outreach of more than 10,000 service members, employees, and their family members.
- Collaborated with cross-functional teams to create compelling sponsorship proposals and presentations.
- Enhanced sponsor relationships by developing a comprehensive marketing program, achieving 100% of sponsorship goals for all planned activities.
- Oversaw contract negotiations ensuring mutually beneficial agreements between the Army FMWR and sponsors.
- Created and maintained the social media content calendar to support all FMWR programs, build awareness of military-specific events, and collaborate with organizations to offer money-saving activities.
- Facilitated networking events to connect sponsors with target audiences, enhancing partnership opportunities.
- In one year, I significantly improved program awareness and community engagement and built an indispensable shareholder relationship.
Lead Sales/Assistant Manager
US Coast Guard Exchange
03.2016 - 10.2021
- Cultivated strong relationships with base personnel and vendors, enhancing corporate reputation and increasing customer satisfaction.
- Established a feedback loop with customers, fostering a culture of responsiveness that improved service quality and strengthened brand loyalty.
- Strengthened vendor relationships and improved inventory control processes, resulting in a more responsive supply chain and enhanced customer satisfaction.
- Increased brand reputation by fostering community relationships, leading to increased customer loyalty and engagement without relying on metrics.
- Resolved customer inquiries and minor complaints within 24 hours, enhancing satisfaction and fostering loyalty through effective communication.
Internship
SC State Fire
06.2019 - 08.2019
- Authored a broadcast script that effectively communicated the smoke alarm program's benefits, enhancing community outreach and engagement with local firefighters.
- Presented the program objectives and their importance to the deaf/hard-of-hearing community during the quarterly SC State Fire Training to help the State Fire Marshall’s Office and local firefighters reduce the risk of death in the deaf/HOH community.
- Authored a broadcast script explaining how the deaf/hard-of-hearing smoke alarms work and how SC residents can request the no-cost device. The broadcast script and video were part of the community outreach program, Public Service Announcement, and firefighter training.
Education
Master of Arts - Strategic Communications
Regent University
Virginia Beach, VABachelor of Arts - Public Relations & Marketing
Ashford University
San Diego, CASkills
- Strong communication skills in diverse formats
- Efficient adaptation to new ideas
- Adept at managing stress in various situations
- Creation of fact sheets and brochures
- Proficient in cultivating and sustaining partnerships
- Simultaneous task coordination
- Strategic issue resolution
- Subject matter expertise in program presentation
- Strong self-management abilities
- Adobe Express
- Canva
- Microsoft Office (MS Word, Excel, Outlook, and PowerPoint)
- Snapchat
- Word Press
Timeline
Marketing and Sponsorship Sales Manager
United States Army-Detroit Arsenal FMWR
03.2023 - 03.2025
Customer Service Agent
AV Flight (Allegiant Airlines)
06.2022 - Current
Internship
SC State Fire
06.2019 - 08.2019
Lead Sales/Assistant Manager
US Coast Guard Exchange
03.2016 - 10.2021
Bachelor of Arts - Public Relations & Marketing
Ashford University
Master of Arts - Strategic Communications
Regent University
Section name
View my portfolio at: https://www.canva.com/design/DAGrgu8Y0EU/vDQxZFBtw8Cau70TOkEOtA/edit