DENICE STEVENSON
Mechanicsville,MD
Summary
Dedicated Office professional with 20+ years of customer service work in a high-volume office environment that focused on delivering exceptional clerical and operational support to busy professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. I have exceptional organizational skills and I am well-versed in managing office supplies, paperwork and all project needs. I am proficient in Microsoft Office products such as Excel, Word not to mention the use of PDF documents.
Overview
18
18
years of professional experience
Work History
ADMINISTRASTIVE CLERK
PYRAMID HEALTHCARE RESIDENTIAL & OUTPATIENT CENTER
CALIFORNIA , MD
03.2024 - Current
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Organized and maintained filing systems both electronically and manually.
- Performed data entry duties to update client information in databases.
- Provided assistance to other departments when needed.
OFFICE MANAGER
STEVENSON CONTRACTORS
HOLLYWOOD , MD
02.2006 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
OWNER
ENDLESS SUMMER TAN LLC
COMPTON, MD
07.2001 - AUGUST
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Provided direction and guidance to employees.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Education
High School Diploma -
Dundalk High School
Baltimore, MD06-1992
Skills
- Daily Reporting
- Correspondence Preparation
- Billing and Invoicing
- Spreadsheet development
- Customer follow-up
- Data Compilation
- Database entry
- Supply Ordering
- Verbal and written communication
- Spreadsheet tracking
- Basic accounting
Timeline
ADMINISTRASTIVE CLERK
PYRAMID HEALTHCARE RESIDENTIAL & OUTPATIENT CENTER
03.2024 - Current
OFFICE MANAGER
STEVENSON CONTRACTORS
02.2006 - Current
OWNER
ENDLESS SUMMER TAN LLC
07.2001 - AUGUST
High School Diploma -
Dundalk High School
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