Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Denice Vetamay Parkinson

Orlando

Summary

Utilize my skills attained in the Customer Service/Airline Industry. To acquire a professional position providing quality service to individuals and further the service provided by the company with which I build my career.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Operations Manager, Customer Experience

Silver Airways
12.2013 - Current
  • Operations Manager 03/2023-Present
  • Oversee the operation.
  • Make schedule for employees.
  • Approve PTO’s for employees.
  • Attend Airline meetings, conference calls/attend airport meetings/travel to other stations and assist when needed.
  • Do interviews/hire/terminate/coach/counsel
  • Customer Service Supervisor 07/2018-03/2023
  • Lead Customer Service Agent 07/2018-2014.
  • Station Trainer Coordinator 01/2017-present
  • Customer Service Representative 07/2018-2013
  • provide customer service, assist with ticketing, reservations, rebooking of itineraries.•provide accurate gate information, flight arrival and departure information.•answer general inquiries•communicate clearly and accurately with customers, ground handlers and aircraft personnel.•Checked in passengers for domestic and international travel using computerized systems; verified documentation for international and domestic flights.•Boarded and deplaned flights, and escorted passengers, including disabled passengers and unaccompanied minors, from aircraft.•Assist misconnected and rerouted passengers during irregular operations; issue travel and hotel vouchers to displaced passengers on overbooked or canceled flights.

WellPoint Customer Service Representative

Connextions Inc.
08.2011 - 03.2012
  • Assist Blue Cross Shield customers via telephone, email, customer issues, claim, I.D
  • Request

Airport Operations Agent

Menzies Aviation
12.2008 - 08.2010
  • Maintain contact communication with inbound and outgoing flight crew
  • Present a professional and positive image of the contracted airline
  • Perform miscellaneous duties as assigned by management
  • Checked in passengers for domestic and international travel using computerized systems; verified documentation for international and domestic flights
  • Announce and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations

Passenger Service Agent

Delta Global Services
03.2008 - 12.2008
  • Provide check-in assistance, ticketing, reservations, rebookings, miscellaneous items
  • Provide accurate gate information, flight arrival and departure information, baggage information
  • Answer general inquiries
  • Greet and assist all customers, including providing help with check-in, tagging luggage, ticketing changes, re-booking, and special service requests
  • Boarded and deplaned flights, and escorted passengers, including disabled passengers and unaccompanied minors, from aircraft
  • Provided accurate gate information, flight arrival and departure information, and answered general inquiries

Customer Service Representative

Mears Transportation
07.2006 - 03.2008
  • Issuing hotel shuttle tickets to passengers going to hotels in the central florida area, issue tickets for private town car service
  • Answer general inquiries
  • Provide accurate shuttle service information in a timely manner

Education

Bachelor Of Pharmacy - Pharmacology

U.S. Career Institute
Fort Collins, CO

High School Diploma -

St. James Academy
Fort Pierce, FL
05.2001

Skills

  • Certified Operations Trainer/Custom Access
  • Airline Industry System Applications/ Dangerous Good Awareness
  • Sabre Interact
  • Skies computer system
  • MCweb/ World Tracer system baggage reporting

Certification

  • Air Jamaica Operations Trainer
  • Sabre Certified
  • Dangerous Good and Awareness Certificate
  • Ground Security Coordinator - Sun Country Airlines
  • BLS certification
  • Leadership and Management in Organizations

Timeline

Operations Manager, Customer Experience

Silver Airways
12.2013 - Current

WellPoint Customer Service Representative

Connextions Inc.
08.2011 - 03.2012

Airport Operations Agent

Menzies Aviation
12.2008 - 08.2010

Passenger Service Agent

Delta Global Services
03.2008 - 12.2008

Customer Service Representative

Mears Transportation
07.2006 - 03.2008

Bachelor Of Pharmacy - Pharmacology

U.S. Career Institute

High School Diploma -

St. James Academy

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Denice Vetamay Parkinson