Denice Whetham
GREAT BEND,KS
Summary
Dynamic professional with extensive experience at Rosewood Services Inc., excelling in customer service and office administration. Proven ability to manage executive calendars and maintain confidentiality while enhancing communication. Skilled in document preparation and organization, fostering a positive work environment and supporting clients with developmental disabilities to achieve independence and well-being.
Overview
4
4
years of professional experience
Work History
Tcm Secretary
Rosewood Services Inc.
10.2024 - 12.2025
- Managed scheduling and coordination of meetings and appointments.
- Maintained organized filing system for confidential documents and records.
- Assisted in preparing reports and presentations for management meetings.
- Handled incoming communications, directing inquiries to appropriate personnel.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Direct Support Person
Rosewood Services Inc.
10.2021 - 10.2024
- Provided daily assistance to individuals with developmental disabilities, ensuring safety and comfort.
- Facilitated communication between clients and healthcare providers to enhance care quality.
- Implemented individualized support plans, adapting strategies based on client needs and progress.
- Assisted in daily living activities, promoting independence and personal growth among clients.
- Monitored client behavior and reported observations to the multidisciplinary team for effective interventions.
- Engaged clients in recreational activities to foster social skills and community involvement.
- Documented client progress accurately, maintaining compliance with regulatory standards and protocols.
- Developed rapport with clients to build trust and encourage participation in support programs.
- Provided transportation to appointments, community outings, and recreational activities to encourage social integration.
- Evaluated ongoing effectiveness of interventions using data collection methods like frequency charts or anecdotal observations.
- Coordinated outings for groups of clients that enabled them to explore new experiences while being supported in a safe environment.
- Maintained accurate records of client progress, incidents, and daily activities for effective case management purposes.
- Served as an advocate for clients'' rights by attending meetings with service providers and voicing concerns when necessary.
- Promoted independence among clients by teaching essential life skills such as cooking, cleaning, and budgeting.
- Responded promptly to emergencies or crises situations, implementing appropriate intervention strategies as needed.
- Managed client conflicts by addressing underlying issues and implementing proactive solutions to prevent future incidents.
- Ensured a safe and secure environment for clients, completing regular safety checks and addressing potential hazards.
- Improved overall client satisfaction by delivering person-centered care focused on individual strengths and preferences.
- Assisted clients with medication administration, ensuring proper dosage and adherence to prescribed schedules.
- Created a supportive atmosphere that encouraged clients to express their feelings, opinions, and preferences without fear of judgment.
- Enhanced the quality of life for individuals with disabilities by providing direct support and assistance in daily living tasks.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted disabled clients to support independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
Education
High School Diploma -
Great Bend High School
Great Bend, KSApplied Behavior Analysis
Rethink Behavior Health
Online12.2025
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Appointment scheduling
- File management
- Document preparation
- Calendar management
- Multi-line phone systems
- Supply restocking
- Appointment coordination
- HIPAA guideline compliance
Timeline
Tcm Secretary
Rosewood Services Inc.
10.2024 - 12.2025
Direct Support Person
Rosewood Services Inc.
10.2021 - 10.2024
High School Diploma -
Great Bend High School
Applied Behavior Analysis
Rethink Behavior Health