Denicka Christopher
Brooklyn,NY
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
22
22
years of professional experience
Work History
Package Handler
UPS
07.2018 - Current
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
Preventive Case Planner
Edwin Gould/Rising Ground Family Services
03.2017 - 12.2019
- Improved family well-being by conducting comprehensive assessments of individual and family needs.
- Enhanced client relationships through consistent communication and collaboration with families, schools, and community resources.
- Reduced risk factors for child maltreatment by providing intensive case management services to families in need.
- Developed and implemented goal-oriented service plans tailored to the unique needs of each family, promoting stability and selfsufficiency.
- Ensured child safety by conducting regular home visits to monitor progress and address emerging concerns.
- Strengthened parent-child relationships through coaching on effective parenting techniques and strategies for conflict resolution.
- Maintained compliance with state and federal regulations regarding documentation, confidentiality, and reporting requirements within the role of a Preventive Case Planner.
Literacy Teacher, Employment Specialist, Administrative Assistant
Brooklyn Community Services
03.2012 - 03.2018
- Taught and instructed out-of-school youths and adults in remedial education classes and preparatory classes for the General Educational Development (GED) test
- Developed a network of employers and identify potential labor markets, volunteer or internship sites, and competitive part-time and full-time placements, Screen candidates and accompany, as needed, on interviews, Follow up with students and employers at all site monthly
- Support the Director with monthly reports, attendance tracking, petty cash preparation, custodian daily roster, and student schedules
- Enhanced reading comprehension levels by implementing diverse teaching strategies and individualized learning plans.
- Developed customized employment plans for clients, resulting in successful job placements and long-term career growth.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Wavier Service Provider – Per Diem
SCO Family of Services Bridges 2 Health Program
02.2011 - 08.2017
- Developed client assistance plans after needs assessment oral interviews and verified their eligibility documents;
- Acted as liaison between clients, organizations and agencies; created and updated client files in manual and/or computer databases by recording each contact made with clients and families, and maintained records required for follow-up.
- Encouraged clients to utilize and supplied them and staff with notices of community activities, resources, and services; kept current files of available social services to area residents and provided information about how to obtain those services; arranged services with providers as required by case plans; assisted clients with completing written applications for social services, Provided emergency assistance, crisis intervention, and clothing bank referrals; arranged for delivery of emergency food boxes and placement into emergency shelters.
- Interacted with clients and families in a variety of settings including biological, pre-adoptive & foster homes, schools, and community and group care settings. Assist consumers with personal hygiene, feeding, care of their belongings, room cleaning, and other daily living skills. Complete appropriate documentation as required by and in coordination with OPWDD regulations and agency policies and procedures
- Maintained a caseload of 12 to 15 families, visiting with each child at home or school, determining the child's needs and counseling the family members toward resolving their conflicts, helped establish priorities, set goals and develop a personalized treatment plan with activities intended to strengthen the family unit,
- Maintained detailed notes of the family's progress, participating in parenting workshops, and procuring documents required by government agencies, such as school or medical records.
Field Operations Clerk, Administrator for Census Site
U.S. Department of Commerce
03.2010 - 12.2010
- Improved workflow efficiency by streamlining field operations documentation and communication processes.
- Enhanced team performance by providing training and support for new Field Operations Clerks.
- Assisted in maintaining accurate inventory records, ensuring timely delivery of materials to job sites.
- Reduced response time for customer inquiries by coordinating with field technicians and dispatchers.
Case Planner, Case Worker
Concord Family Services
04.2007 - 02.2010
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Delivered ongoing support for families navigating the child welfare system, contributing to successful reunifications in multiple cases.
Program Director, Senior Counselor, Administrative Assistant
Wildcat Service Corporation
11.2001 - 03.2007
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed high-impact programs for optimal results, focusing on strategic planning and execution.
- Increased stakeholder satisfaction with proactive communication and timely issue resolution.
- Managed cross-functional teams to deliver exceptional program outcomes within budget and time constraints.
- Enhanced client relationships by providing personalized and empathetic counseling services.
- Developed comprehensive treatment plans to address clients'' unique needs and goals.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Education
Master of Science - Social Sciences
Grand Canyon University
Phoenix, AZ12.2024
B.S. in General Business and Management Information Systems (MIS) - Management Information Systems
Norfolk State University
Norfolk, VA05.1999
Skills
- Family Engagement
- Effective Communication
- Behavioral Observation
- Goal Setting
- Administration Knowledge
- Filing
- Appointment Scheduling
- Truck Loading and Unloading
- OSHA Compliant
- Warehouse Safety
- Problem Solving
- Customer Service
Certifications Skills
- OSHA 10 Hour Training Certificate
- 4 Hour Food Protection Certificate
- Windows (all versions)
- MS Office (strong Excel)
- Ceridian Time Management
- Able to exercise independent judgment and discretion
- Various social service and foster care trainings: Adolescent suicide, De-escalating hostile clients, LGBTQ, First Aid, CPR, Child Abuse & Neglect, and Crisis Intervention, Medicaid Compliance, Special needs community advocacy training, and Family Team Conference Facilitator training
Timeline
Package Handler
UPS
07.2018 - Current
Preventive Case Planner
Edwin Gould/Rising Ground Family Services
03.2017 - 12.2019
Literacy Teacher, Employment Specialist, Administrative Assistant
Brooklyn Community Services
03.2012 - 03.2018
Wavier Service Provider – Per Diem
SCO Family of Services Bridges 2 Health Program
02.2011 - 08.2017
Field Operations Clerk, Administrator for Census Site
U.S. Department of Commerce
03.2010 - 12.2010
Case Planner, Case Worker
Concord Family Services
04.2007 - 02.2010
Program Director, Senior Counselor, Administrative Assistant
Wildcat Service Corporation
11.2001 - 03.2007
Master of Science - Social Sciences
Grand Canyon University
B.S. in General Business and Management Information Systems (MIS) - Management Information Systems
Norfolk State University