DENICO HOOD
MEMPHIS,Tennessee
Summary
Proven track record in enhancing operational efficiency and customer satisfaction as a Small Business Owner at Mattie's Kitchen. Skilled in CRM management and time management, adept at driving brand growth through social media and streamlining administrative processes. Achieved a loyal customer base by delivering exceptional service quality. Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
12
12
years of professional experience
Work History
Small Business Owner
Denico Hood
02.2018 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Virtual Assistant
Mrs. Mary Cole
10.2019 - 01.2022
- Monitored emails, organized inboxes, and prioritized messages for supervisors.
- Answered and screened 30-40 incoming Monitored emails, organized the inbox, and prioritized messages for the supervisor. Answered and screened 30-40 incoming calls to provide information, schedule appointments, and take detailed messages. Facilitated smooth operations with proficient data entry and document management for various projects. Maintained a well-organized database system for improved information accessibility in daily operations—calls to provide information, schedule appointments, and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
Office Assistant
Walmart
01.2013 - 12.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
High School Diploma -
- Honoree of [3.2 gpa]
Skills
- Calendar Management
- CRM Management
- Social Media Updating
- Document Preparation
- Meeting Scheduling
- File Organization
- Time Management
- Organizing and Categorizing
- Data Entry
Timeline
Virtual Assistant - Mrs. Mary Cole
10.2019 - 01.2022
Small Business Owner - Denico Hood
02.2018 - Current
Office Assistant - Walmart
01.2013 - 12.2019
Flint Northern High School - High School Diploma,