Deniece Caldwell
Jackson,TN
Summary
Accomplished leader with expertise in nursing home operations and regulatory compliance, notably at Community Eldercare Services. Excelled in staff recruitment and retention, enhancing resident and family relations. Spearheaded initiatives that reduced deficiencies during state surveys. Proven ability to drive census growth and foster collaborative partnerships, ensuring high-quality care and operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Licensed Nursing Home Administrator
Community Eldercare Services
Humboldt/Lexington, TN
11.2023 - Current
- Oversee all daily operations of a skilled nursing facility with focus on resident-centered care and compliance with state/federal guidelines.
- Successfully led team through annual state survey with reduced deficiencies.
- Implemented staffing solutions that improved retention and reduced agency reliance.
- Fostered partnerships with hospitals and rehab centers to increase admissions and maintain high census.
- Prepared annual budget for facility. Monitor monthly performance of facility in relation to budget and intervenes as needed.
- Recruit, hire, train and provide orientation to new staff. Implemented retention programs for staff.
- Manage all aspects of state and federal government survey process. Last survey, May 2025. 3 minor tags.
Executive Director
Charter Senior Living
Jackson, TN
01.2023 - 11.2023
- Directed operations for assisted living and memory care communities.
- Drove occupancy growth through referral relationships and local outreach.
- Maintained budgetary goals and improved staff engagement through coaching and support.
- Ensured compliance with state ALF regulations and oversaw successful surveys.
- Survey during 2024 with 3 minor tags.
- Awarded Rookie of the Year as new Executive Director with Charter.
Administrator
Dyersburg Nursing & Rehab – The Bay
Dyersburg, TN
09.2022 - 01.2023
- Led skilled nursing facility through COVID-19 protocols and recovery phase.
- Reduced staff turnover by initiating mentorship programs and implemented in house staffing agency.
- Implemented QAPI programs that improved clinical outcomes and family satisfaction.
- Managed interdisciplinary team to meet operational goals and resident needs.
Administrator
Harber Laman – Humboldt/Alamo Nursing Homes
Humboldt/Alamo, TN
11.2020 - 05.2022
- Oversaw full administrative responsibilities including staffing, budgeting, compliance, and resident relations.
- Enhanced communication among departments for better care coordination.
- QAPI quarterly meetings to improve clinical outcomes and family satisfaction.
- Handled CMS close of Humboldt facility before being transferred to Alamo location.
Director of Finance
Crockett County
07.2008 - 06.2020
- Monthly, quarterly and year end reconciliation.
- Annual budget development and oversight up to 17M.
- Oversee AP, AR, grant accounting and purchasing.
- Supervise 5 bookkeepers.
- Ensure full compliance with GAAP, state education finance rules, audits and board reporting requirements.
Education
MBA - Business Administration and Management
Union University
Jackson01.2001
B.S. - Organizational Management And Leadership
Bethal University
McKenzie01.1999
Skills
- Nursing Home Operations
- Assisted Living Leadership
- Regulatory Compliance (CMS, State)
- Staff Recruitment & Retention
- Budgeting & Financial Oversight
- Resident & Family Relations
- Quality Assurance & Performance Improvement (QAPI)
- Census Growth & Marketing
- Crisis Management (COVID-19 Response)
Certification
- Licensed Nursing Home Administrator, Tennessee
- CPR & First Aid Certified
- Dementia Care Training
Additional Information - Summary
Licensed Nursing Home Administrator with over five years of experience leading skilled nursing and assisted living facilities. Proven track record in regulatory compliance, census development, staff leadership, and quality care delivery. Strong communicator and results-oriented leader with deep knowledge of Tennessee health regulations and CMS standards. Experience in behavior facility, secure units and CMS facility closures.
Timeline
Licensed Nursing Home Administrator
Community Eldercare Services
11.2023 - Current
Executive Director
Charter Senior Living
01.2023 - 11.2023
Administrator
Dyersburg Nursing & Rehab – The Bay
09.2022 - 01.2023
Administrator
Harber Laman – Humboldt/Alamo Nursing Homes
11.2020 - 05.2022
Director of Finance
Crockett County
07.2008 - 06.2020
MBA - Business Administration and Management
Union University
B.S. - Organizational Management And Leadership
Bethal University