Deniece Hughes
Phoenix,AZ
Summary
Dedicated to securing a position that leverages professionalism and a friendly demeanor to support customers during critical moments. A resourceful, innovative, and detail-oriented approach ensures effective communication and problem-solving skills. Recognizing the vital role of a customer service representative as the first point of contact, commitment to embodying the employer's values is paramount. A passion for delivering exceptional service drives the desire to create positive experiences in every customer interaction.
Overview
16
16
years of professional experience
Work History
Corrections Officer
Cuyahoga County Sheriff Department
Cleveland, Ohio
02.2022 - Current
- To ensure the safety and well-being of inmates and staff, I am dedicated to providing effective oversight and inspirational leadership in a correctional environment. My responsibilities include facilitating daily meals, administering medication, overseeing visitations, managing transportation logistics, and supporting group therapy sessions.
- I conduct regular inspections to maintain cleanliness and safety, while ensuring compliance with established regulations. My strong conflict resolution skills enable me to de-escalate tense situations and foster peaceful interactions among individuals.
- I classify incoming inmates based on their prior history and current charges, taking into account their diverse backgrounds and life experiences. In addition, I manage the secure transportation of inmates throughout the facility, prioritizing the safety of both staff and visitors.
- I maintain diligent daily logs and reports on inmate conduct, and I actively contribute to the rehabilitation and counseling efforts aimed at aiding offenders in their personal development. I also ensured accurate documentation of incidents,medical issues, and daily activity.
- Led staff meetings to discuss operational improvements and team performance.
- Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
Logistics Coordinator
EGI Industries/ Mr. Heater
Bedford Heights, Ohio
07.2021 - 01.2022
- Coordinated with logistics partners to ensure timely and efficient delivery of shipments.
- Monitored and resolved discrepancies in shipping processes.
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Engaged with suppliers, retailers, and customers to foster positive relationships and enhance satisfaction.
- Accurately prepare billing and invoicing documents.
- Effectively manage distribution and shipping budgets.
- Demonstrated exceptional time management skills to optimize productivity and meet deadlines.
- Employed quick critical thinking and problem-solving skills to address challenges effectively.
- Monitored and documented order and inventory levels to facilitate accurate stock management and reporting.
- Coordinated shipment logistics to ensure timely delivery of final products.
Warehouse Associate
Amazon Warehouse
Twinsburg, Ohio
06.2018 - 08.2021
- Oversaw delivery truck arrivals to ensure timely logistics operations.
- Oversaw shipment reception and tracking processes to maintain inventory accuracy.
- Embark merchandise in delivery trucks using appropriate tools
- Accommodate and carefully handle fragile merchandise
- Monitored and recorded precise shipment arrival and departure times.
- Executed tagging and labeling of merchandise to ensure accurate inventory management.
- Organized and labeled merchandise based on size, shape, and type.
- Box, wrap and pack merchandise in accordance with relevant procedures and standards
- Organized and packaged all orders for efficient shipment fulfillment.
- Oversaw recording and management of impaired or damaged merchandise items.
Customer Relations Management
Progressive Auto Insurance
Cleveland, Ohio
05.2018 - 09.2020
- Addressed customer needs by clarifying insurance policy details and resolving issues effectively.
- Reviewed and updated policy information to ensure compliance with state laws.
- Achieved timely processing of renewals, cancellations, reinstatements, payments, and documents, enhancing operational efficiency.
- Articulated ideas clearly through verbal and written communication.
- Achieved high customer satisfaction by effectively addressing inquiries related to auto, home, and condo insurance. Enhanced client knowledge of travel, antique car, and pet insurance through tailored support. Delivered comprehensive assistance in policy selection and claims processes.
- Monitored and adjusted daily activities to ensure efficient use of time and resources.
- Executed cross-selling strategies to enhance customer purchasing experience.
- Supported store management in implementing changes to improve front end efficiency and customer satisfaction.
Operations Staff / Shift Supervisor
Lifetime Fitness
Richmond, Ohio
07.2010 - 01.2020
- Managed daily departmental functions, addressing challenges and coordinating team efforts while department head was unavailable.
- Oversaw and guided team members in their responsibilities to maintain workflow and productivity during the shift.
- Oversaw facility cleanliness and sanitation standards to ensure a safe environment.
- Assisted customers with inquiries and concerns at front desk. Provided support to team members in managing daily operations. Facilitated smooth check-in and check-out processes for guests.
- Assisted in daily care and supervision of children.\nSupported educational activities and playtime to foster development.\nMaintained a safe and nurturing environment for children.
- Assisted with payroll processing and administrative tasks. Supported team members in maintaining accurate records. Helped organize documentation for efficient workflow.
- Oversaw department budget management to ensure financial efficiency.
- Managed scheduling and staffing operations to ensure adequate coverage during high-demand times.
- Developed and implemented strategies to enhance operational workflows and improve member experiences.
Customer Service Representative
Ohio Motorist Association-AAA
Independence, OH
11.2016 - 05.2018
- Oversaw emergency roadside assistance dispatching, facilitating rapid response to customer needs in critical situations.
- Assisted users with technical issues and provided timely solutions. Supported escalation processes to resolve complex problems efficiently. Collaborated with team members to enhance service delivery.
- Developed training materials and conducted sessions to equip new hires with essential knowledge and resources.
- Executed strategies for creating new memberships, focusing on expanding organizational reach and impact.
- Reviewed and modified account information to maintain up-to-date records and support customer service initiatives.
- Managed scheduling, correspondence, and documentation to facilitate seamless office functionality.
Education
Mass Communication/Journalism -
Cuyahoga Community College
01-2010
Skills
- Verbal communication
- Security procedures
- Emergency response
- Inmate supervision
- Integrity and honesty
- Surveillance
- Leadership qualities
- File and record maintenance
Timeline
Corrections Officer
Cuyahoga County Sheriff Department
02.2022 - Current
Logistics Coordinator
EGI Industries/ Mr. Heater
07.2021 - 01.2022
Warehouse Associate
Amazon Warehouse
06.2018 - 08.2021
Customer Relations Management
Progressive Auto Insurance
05.2018 - 09.2020
Customer Service Representative
Ohio Motorist Association-AAA
11.2016 - 05.2018
Operations Staff / Shift Supervisor
Lifetime Fitness
07.2010 - 01.2020
Mass Communication/Journalism -
Cuyahoga Community College