Denieka Wicker
Senior Director Of Operations
Upper Marlboro,MD
Summary
Enthusiastic Senior Director of Operations eager to contribute to team success through hard work, attention to detail and excellent management skills. Clear understanding of programming and quality improvement. Excellent reputation for resolving areas of improvement and improving participant satisfaction.
Overview
4
4
Certifications
6
6
years of post-secondary education
17
17
years of professional experience
Work History
Senior Director of Operations DC/MD
Boys & Girls Clubs of Greater Washington
Washington, DC
09.2017 - Current
- Responsible for maintaining close, daily contact with Club staff (professional and volunteer), Club members, and supervisor to receive/provide information, discuss issues, explain guidelines/ instructions; instruct; and advise/counsel.
- Collaborates with Regional Boards to support fundraising efforts, special events, and Board development.
- Manages the operations of the 8 Clubs in Washington DC and Maryland, the team includes 9 Branch Directors, 70+ staff, and over 3,000 total members which includes teenagers.
- Manages and controls spending of corporate grants, foundation grants, federal grants and grant reporting.
- Manages vendor contracts yearly to access usefulness.
- Facilitates training and development programs to allow for the full development and performance of all employees.
- Developed performance management tools to effectively review employee job performance and program delivery.
- Enhanced and enforced human resources policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the organization.
- Develops and monitors revenue and expenditures against a $2.5M total budget particularly related to staff development, meetings, supplies, maintenance, compensation and benefits.
- Manages performance of assigned staff in achieving goals, providing technical assistance in program design, development, community relations and program operations.
- Cultivates collaborative partnerships with members, parents, families, community organizations and other stakeholders.
Director of Operations DC/MD
Boys & Girls Clubs of Greater Washington
Washington, DC
04.2016 - 09.2017
- Responsible for maintaining close, daily contact with Club staff (professional and volunteer), Club members, and supervisor to receive/provide information, discuss issues, explain guidelines/ instructions; instruct; and advise/counsel.
- Responsible for overseeing and managing the operations of the 6 Clubs in Washington DC and Maryland, the team includes 6 Branch Directors, 55 staff, and over 2,500 total members.
- Managed and controlled spending of corporate grants, foundation grants, federal grants, and grant reporting.
- Developed training and development programs to allow for the full development and performance of all employees.
- Development performance management tools to effectively review employee job performance.
- Enhanced and/or developed, implement and enforce human resources policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the organization.
- Developed and monitored revenue and expenditures against the budget particularly related to staff development, meetings, supplies, compensation and benefits.
- Managed performance of assigned staff in achieving goals, providing technical assistance in program design, development, community relations and program operations.
- Developed collaborative partnerships with members, parents, families, community organizations and other stakeholders.
Branch Director
Boys & Girls Clubs of Greater Washington
Washington, DC
03.2014 - 04.2016
- Responsible for managing programs, facilities, and developing staff while improving the overall experience for stakeholders.
- Developed operational processes to ensure effective programming implemented daily with a team of 12 staff and on average 166 members.
- Managed staff by delegating programs and duties for the day and creating professional development opportunities.
- Managed facility usage and rentals to outside organizations and agencies including recurring agreements and one-time agreements.
- Partnered with other Boys & Girls Clubs to successfully plan and implement organization-wide events.
- Developed and marketed promotional materials for target programs, special events, membership, and special camps offered.
- Managed and controlled annual budget of nearly $500,000 for the Richard England Clubhouse with revenue items including grants, contributions, membership fees, and general operating dollars.
- Increased summer camp revenue from $10,000 to almost $60, 000 within two years.
Preschool Paraprofessional
Gull Lake Community Schools
Hickory Corners, MI
09.2011 - 03.2014
- Responsible for implementing activities to meet the physical, intellectual and social needs of the students.
Unit Director
Boys & Girls Club of Battle Creek
Battle Creek, MI
10.2010 - 03.2014
- Responsible for programming and managing daily logistics for the Boys & Girls Club of Battle Creek.
Site Coordinator
Recreation Reaps Rewards Program
Grand Rapids, MI
06.2006 - 06.2010
- Responsible for managing afterschool programs at various locations and coordinated with school administration to enhance the satisfaction of the afterschool program.
Education
BA - Mathematics, Secondary Education
Grand Valley State University
08.2004 - 04.2010
Skills
Employee growth and development
Program planning & implementation
Participant Recruitment
Operations ManagementStrong communication skills
Special Event PlanningManaging corporate partnersBudgetCommunity relationsContract Management
Grant Management
Human resourcesLogisticsOperations ManagementPerformance managementPolicy Development
Program designProgram planningReportingWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
CPR and First Aid certified
Timeline
Senior Director of Operations DC/MD
Boys & Girls Clubs of Greater Washington
09.2017 - Current
Director of Operations DC/MD
Boys & Girls Clubs of Greater Washington
04.2016 - 09.2017
Branch Director
Boys & Girls Clubs of Greater Washington
03.2014 - 04.2016
Preschool Paraprofessional
Gull Lake Community Schools
09.2011 - 03.2014
Unit Director
Boys & Girls Club of Battle Creek
10.2010 - 03.2014
Site Coordinator
Recreation Reaps Rewards Program
06.2006 - 06.2010
BA - Mathematics, Secondary Education
Grand Valley State University
08.2004 - 04.2010