Hi, I’m
Denielle Barrett
Parts Counter Sales Person
Grand Forks,ND
Summary
Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Knowledgeable Parts Counter Sales Person proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives.
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Detail-oriented Bookkeeper well versed in payroll, accounts payable and accounts receivable functions. Excelled in corporate bookkeeping services delivery and learned new technologies to improve efficiency. Impressive accounting and communications skills leading to desirable outcomes. Organized Bookkeeper proficient in QuickBooks. Executed bookkeeping tasks and excelled at quickly learning new accounting methods and procedures. Excellent accounting skills and attention to detail leading to decreased loss of revenue.
Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic. Versatile with several years of success providing superior dining experiences for guests. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests. Consistently received customer satisfaction ratings due to friendliness, speedy service. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of and training in customer service. Motivated to learn, grow and excel.
Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Knowledgeable Parts Counter Sales Person proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives.
Overview
29
years of professional experience
1
Certificate
Work History
Lithia Ford, Grand Forks, ND
Parts Counter Sales Person
10.2022 - Current
Job overview
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Ordered parts for customers, repair shops and departments for use in equipment.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Maintained clean and neat parts counter.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Researched vehicles and parts via physical catalogs and electronic means.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Adhered to company guidelines for performance and compliance.
- Maintained extensive understanding of common problems and methods for repair.
- Delivered merchandise to business locations for use in repairs or direct sales.
Lithia Ford, Grand Forks, ND
Detail Cleaner
04.2023 - 10.2023
Job overview
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Washed cars and trucks daily for auto dealership.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Followed safety guidelines for cleaning vehicles and equipment.
- Utilized high-pressure washers to clean vehicles and equipment.
- Wiped down and polished interior and exterior surfaces.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Polished windows and mirrors of vehicles and equipment.
Altru Clinic Pharmacy Family Medicine Center, Grand Forks, ND
Bookkeeper and Pharmacy Tech
08.2016 - 04.2022
Job overview
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Counted, measured and compounded medications following standard procedures.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Restocked automated medication dispensing equipment.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Set up and modified patient profiles in system to include current information such as medications and insurance details.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Prepared bills for insurance companies and submitted required paperwork.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Processed prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Matched purchase orders with invoices and recorded necessary information.
- Reviewed and processed client electronic payments and check deposits.
- Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements.
- Sorted financial documents, coded accounting entries for data processing and posted daily receipts and payments.
- Reviewed account discrepancies and proposed courses of action to minimize losses.
- Verified cash and credit payments daily.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Completed payroll for employees and maintained detailed records of procedures.
- Maintained and processed invoices and deposits
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
University Of North Dakota, Grand Forks, ND
Finance Manager
08.2014 - 08.2015
Job overview
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Created organizational structures to improve accounting and finance functions.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Increased revenue by assisting with operations management, sales and marketing efforts.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
- Created documents to display financial reports and data
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Monitored budget, revenue and variance trends for Electrical Engineering Department
- Audited, balanced and reconciled payroll for personnel.
Frandsen Bank & Trust, Grand Forks, ND
Bank Teller
09.2006 - 08.2014
Job overview
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers with compromised debit cards and issued new credentials.
- Audited fellow teller currency to contribute to dual-control procedures.
- Removed mutilated currency from circulation.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Stocked supplies for customers and personal teller station.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Identified sales opportunities and referred customers to branch partners in financial services.
Staymart, Grand Forks, ND
Cashier
08.2005 - 09.2007
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer per shift.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Greeted patients per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays
- Conducted inventory counts by adding each item in stock and documenting in system.
First State Bank Of Munich, Munich, ND
Bookkeeper
08.1997 - 08.2006
Job overview
- Eliminated errors in financial recordkeeping through careful forecasting and budget administration.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Verified postings to ledgers to confirm accurate entry and account balances.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reported financial data and updated financial records in ledgers and journals.
Mike Farbo, Cando, ND
CPA Assistant
08.2004 - 08.2005
Job overview
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Followed up with customers to collect specific financial information and verify details for preparation of annual 1095 forms.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Prepared wide array of returns such as corporate, fiduciary, gift, individual and private foundation returns.
George Phillips/Roadside Cafe, Cando, ND
Cook/Server Supervisor
05.1994 - 08.1997
Job overview
- Monitored food preparation, production and plating for quality control.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Controlled food costs and managed inventory.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Accurately completed end-of-day financial tasks of cash and card transactions daily.
- Set and oversaw weekly and special event menu plans.
- Cut spending through effective inventory management and supply sourcing.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Transitioned between breakfast and lunch service.
- Ordered and received products and supplies to stock kitchen areas.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Planned promotional menu additions based on seasonal pricing and product availability.
Education
University of North Dakota , Williston ND
No Degree from Basics
University of North Dakota-Lake Region , Devils Lake
No Degree from Accounting
North Dakota State College of Science , Wahpeton, ND
Associate of Science from Pharmacy Technology
10.2015
Bisbee-Egeland High School , Bisbee
High School Diploma
05.1994
Skills
- Patient Profile Setup
- Organization and Prioritization
- Chemical Handling
- Equipment Cleaning and Maintenance
- Prescription Filling and Labeling
- Dispensing Medications
- Answering and Routing Calls
- Cash Register Operation
- Prescription Refill Fulfillment
- Medicare and Medicaid Processes
- Dosage Calculation
- Ordering and Stocking Medications
- Confidentiality and HIPAA
- Troubleshooting Malfunctioning Equipment
- Payment Processing
- Advanced Math Skills
- Insurance Claim Processing Software
- Assisting Pharmacists
- Preparing Bubble Packs
- Receiving Incoming Supplies
- Manual and Automated Medication Dispensing
- Pharmacy Operations
- Menu Memorization and Presentation
- Warm and Friendly
- Transactions and Cash Handling
- Dining Room Cleaning and Upkeep
- Bathroom Servicing
- Specials Promotion and Upselling
- Team Player
- Order Accuracy and Delivery
- Check Payment Processing
- Guest Seating Arrangements
- Billing and Payment Processing
- Taking Reservations
- Dining Area Maintenance
- Natural Leadership
- Beverage Preparation
- Anticipating Guest Needs
- Dining Room Monitoring
- Price Memorization
- Daily Specials Memorization
- Waiting Tables
- Buffet Setup and Takedown
- Greeting and Seating Guests
- Server Improvements
- Guest Satisfaction
- Dish Preparation
- Stocking and Replenishing
- Guest Inquiries
- Bussing Experience
- Adaptable and Flexible
- To-Go Order Preparation
- Server Deployment
- Table Preparation
- Customized Menus
- Room Preparation
- Managing Extras
- Table Monitoring and Turnover
- Cash Register Operations
- Station Preparation
- Ingredient Preparation
- Portion Sizes
- PCI (Payment Card Industry)
- Guest Flow
- Assigning Tables
- Kitchen Sanitization
- Condiment Refilling
- Energetic and Outgoing
- Phone Inquiries
- Tableside Service
- Brand Loyalty
- Guest Accommodations
- Contamination Prevention
- Table Bussing
- Customer Service and Rapport
- Conflict and Complaint Resolution
- Food and Beverage Service
- Special Requests and Substitutions
- Cool Under Pressure
- Customer Inquiries
- Pulling Parts
- Suggestive Selling
- Credit Card Transaction Processing
- Direct Sales
- Invoice Processing
- Team Collaboration
- Payment Method
- Till Counting
- Vendor Relations
- Parts Identifications
- Demand Fulfillment
- Rewards Programs
- Customer Interaction
- Supply Orders
- Return Processing
- Catalog Familiarity
- Patient Profile Setup
- Customer Experience
- Stock Number and Pricing Data
- Diagram Interpretation
- Vehicle Operations Knowledge
- Digital Payments
- Parts Recommendation
- Ordering Parts
- Coordinating Paperwork
- Improving Customer Satisfaction
- Closing Procedures
- Inventory Auditing
- POS Transactions
- Delivery Order Fulfillment
- Effective Customer Communication
Accomplishments
- Earned an associates degree in pharmacy technology.
- Used Microsoft Excel to develop tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Detail Cleaner
Lithia Ford
04.2023 - 10.2023
Parts Counter Sales Person
Lithia Ford
10.2022 - Current
Bookkeeper and Pharmacy Tech
Altru Clinic Pharmacy Family Medicine Center
08.2016 - 04.2022
Finance Manager
University Of North Dakota
08.2014 - 08.2015
Bank Teller
Frandsen Bank & Trust
09.2006 - 08.2014
Cashier
Staymart
08.2005 - 09.2007
CPA Assistant
Mike Farbo
08.2004 - 08.2005
Bookkeeper
First State Bank Of Munich
08.1997 - 08.2006
Cook/Server Supervisor
George Phillips/Roadside Cafe
05.1994 - 08.1997
University of North Dakota
No Degree from Basics
University of North Dakota-Lake Region
No Degree from Accounting
North Dakota State College of Science
Associate of Science from Pharmacy Technology
Bisbee-Egeland High School
High School Diploma
- CPhT - Certified Pharmacy Technician
Anything Craft Related
I have lots of crafting talent and desires.
Anything Craft Related
I have loyalty, ambition, and talents to offer to the companies I have the privilege to work for.
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