Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Denielle Batts

Virginia Beach,VA

Summary

Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.

Overview

15
15
years of professional experience
1
1
Certificate

Work History

Branch Manager

Dollar Bank
Virginia Beach, VA
05.2022 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Enhanced branch visibility and market presence by orchestrating community engagement initiatives.

Assistant Branch Manager

Dollar Bank
Virginia Beach, VA
05.2021 - Current
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Coached and developed branch staff by offering constructive feedback and [Type] training opportunities.
  • Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
  • Managed branch budget effectively by controlling expenses and optimizing resource allocation for maximum profitability.
  • Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
  • Developed strong relationships with key clients, contributing to significant growth in business revenue.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
  • Played a key role in growing the branch''s loan portfolio through proactive client outreach and relationship management efforts.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Contributed to the development and implementation of strategic plans for the branch that aligned with overall bank objectives, driving sustained growth and success.
  • Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.

Universal Banker

Truist, formally BB&T
06.2020 - 05.2021
  • Perform transactions including deposits and loan payments, verifying cash and endorsements, cashing checks within limits, and obtaining further authorization when necessary, issuing money orders, cashier's checks and redeeming savings bonds
  • Performing more complex transactions to include large commercial deposits; ATM servicing; vault/cash ordering; Teller cash recycler; close out transactions; cash advances and loan exception clearing
  • Assist clients with loan servicing and Financial Account Maintenance
  • Provide professional client services, to include but not limited to performing accurate transactions
  • Greeting and welcoming all clients with a smile, addressing all clients by name during their transaction, and thanking each client for his or her business
  • Adhere to internal controls, operational procedures as outlined in Branch Operations Manual (BOM), and risk management policies
  • Staying current on all changes in bank policies and procedures to ensure compliance with current guidelines
  • Support team sales process by making client calls, checking for client offers, and identifying client needs or opportunities fulfilling their needs or referring the client to the appropriate branch team members or specialist
  • Utilize BB&T-supported service processes to ensure high-level of client service by performing basic client service maintenance (e.g., account reconciliation, address changes, stop payments, transfer, and processing check orders
  • Serve as secondary (back-up) contact for new account openings and problem resolution, cross selling applicable products and services to clients and prospects
  • Continue to grow in my role and support team sales efforts by attending weekly sales, service, and product knowledge meetings
  • Responsible for attending applicable training classes and completing computer-based training
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.

Teller

BB&T
07.2019 - 06.2020
  • Participate in daily operational functions of the branch
  • Provide timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned
  • Cross-trained to support basic sales and service transactions
  • Perform more complex transactions such as large commercial deposits, close out transactions and cash advances
  • Provide professional client service, ensuring a consistent experience by engaging clients with smiling, courteous conversations and an enthusiastic positive attitude while conducting transactions and uncovering any financial needs
  • Support team sales process by making client calls, checking for client offers, and referring clients to the appropriate branch team member or specialist when a non- transactional client needs, or opportunity is identified
  • Committed to advancing individual and product knowledge to better serve consumers and businesses by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning
  • Adheres to internal controls, operational procedures and risk management policies and stays informed of all changes in policies and procedures to ensure compliance with current guidelines
  • Proactively engage clients in conversation, assisting with making appropriate product recommendations, and serving as a backup contact for opening and servicing basic accounts or referring the client to other internal specialists
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.

Lead Teller

Wells Fargo
03.2017 - 06.2019
  • Managed a large diverse team responsible for training and development, execution of sales goals and operational performance
  • Great communication skills including speaking clearly and strong interpersonal skills
  • Ability to meet or exceed performance objectives, while fostering a team atmosphere
  • Strong attention to detail and accuracy skills
  • Process foreign cash handling transactions & procedures
  • Experience interacting positively with unsatisfied customers
  • Effective organizational, multi-tasking, and prioritizing skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to research information
  • Ability to work in a fast-paced action-oriented environment
  • Knowledge and understanding of cash handling and balancing practices
  • Coaching and developing new team members
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent losses
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Developed rapport with clientele by delivering personalized services that addressed specific financial needs.
  • Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
  • Served as an essential resource for colleagues seeking guidance on policy interpretations or procedural clarifications.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.

Teller

Wells Fargo
01.2016 - 03.2017
  • Responsible for handling customer transactions and referring each individual to the appropriate team member to meet the customer's needs
  • Process routine account transactions, operate and ensure compliance with cash vault
  • Assist customers in completing deposit and withdrawal slips
  • Cross-selling bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, and directing customers to a branch representative
  • Complete special requests by closing accounts, taking orders for checks, opening, and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals
  • Reconciles cash drawer by proving cash transactions, counting, and packaging currency and coins
  • Reconciles loan coupons and other transactions
  • Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller
  • Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers' currency, and assisting in certification of proof
  • Maintaining customer confidence and protecting bank operations by keeping information confidential
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Associate Manager

ULTA Beauty
09.2009 - 01.2016
  • Manage the Ulta store and salon businesses
  • Ensure compliance with corporate policies and procedures
  • Closely manage budgets
  • Develop a strategic plan for the brand's future
  • Participate in company meetings and events
  • Create marketing plans that will increase brand awareness, generate traffic to stores, and increase sales within stores
  • Develop a plan for each store which includes location, hours, staffing levels, promotions, and desired sales levels
  • Ensure that the store is profitable from day one; monitor financials weekly to ensure profitability
  • Monitor store performance by conducting store audits and monthly meetings with managers
  • Manage budgets for all aspects of the store including marketing, staffing, inventory, etc
  • To make sure they are in line with company standards
  • Involve in marketing activities such as product launches, advertising campaigns
  • Be an expert with respect to trends in the industry
  • Plan and execute merchandising strategies to meet customer needs
  • Manage employee training programs
  • Recruit and interview potential stylists to fill open positions
  • Train stylists on product knowledge, techniques, and skills
  • Work closely with the management team on marketing strategies
  • Maintain monthly sales projections
  • Ensure compliance with all corporate policies
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.

Education

High School Diploma -

First Colonial High School
Virginia Beach
01.2001

Skills

  • Strong verbal and communication skills
  • Organizational skills
  • Coaching
  • Sales
  • Business Development
  • Leadership
  • Operations Management
  • Team Development
  • Operational Efficiency
  • Compliance Management
  • Financial Product Sales
  • Employee Scheduling
  • Risk Mitigation
  • Staff Development
  • Risk Assessment
  • Financial Services
  • Customer Relationships
  • Excellent time management skills

Certification

  • NMLS License
  • Notary

Timeline

Branch Manager

Dollar Bank
05.2022 - Current

Assistant Branch Manager

Dollar Bank
05.2021 - Current

Universal Banker

Truist, formally BB&T
06.2020 - 05.2021

Teller

BB&T
07.2019 - 06.2020

Lead Teller

Wells Fargo
03.2017 - 06.2019

Teller

Wells Fargo
01.2016 - 03.2017

Associate Manager

ULTA Beauty
09.2009 - 01.2016

High School Diploma -

First Colonial High School

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Denielle Batts