Denielle Benally
Mesa,AZ
Summary
Current scheduler seeking great opportunities in health care. I am hard working and great at multi-tasking. I work well with others and independently. I have 14 years of customer service and patient care experience in a hospital and clinical setting. I have knowledge of anatomy and medical terminology. I enjoy working in a fast paced environment; and I enjoy new challenges, as well as learning new things every day.
Overview
8
8
years of professional experience
Work History
Patient Appointment Service Specialist
Mayo Clinic
Scottsdale, AZ
03.2021 - Current
- Assist patient, provider, or department with complex scheduling for multiple specialties.
- Obtain and verifies patient specific demographic information such as all guarantor and insurance details.
- Properly advise patients if preservice deposit, copayment, referral, or authorization is needed prior to their procedure or visit.
- Inform patient of appointments details and preparation needed prior to services; And if medical records are needed, beforehand.
- Responds and interacts with a variety of individuals including patients, providers, referring physicians, allied health staff, and family members. Manages telephone calls, online or email requests.
Desk Operations Specialist
Mayo Clinic
Scottsdale , AZ
07.2018 - 03.2021
- Facilitates patient visits and supposrts the health care provider by anticipating and responding to patient needs and requests of the health care team.
- Obtains or verifies patient demographics and medical insurance information.
- Properly advises patients of scheduling delays or changes to the appropriate individual, and serves as a direct contact and resource to the patient.
- Schedules and reschedules tests/consult requests from various venues of communication.
- Navigate through multiple electronic applications, devices, and medical equipment. Examples include iPad/tablets, text reminder notifications, and assisting patients in using kiosks.
Registration/Scheduler
Advanced Dermatology Center
Scottsdale, AZ , Arizona
02.2017 - 07.2018
- Greets patients upon check in/check out.
- Verifies patient information and updates patient demographics. Obtains patient insurance cards, photo I.D. and signatures.
- Collects patient copays at time of service.
- Verifies insurance information and obtains referrals or prior authorizations.
- Answers phones, manages faxes and schedules/cancels patient appointments.
- Acts as first point of patient contact.
- Provides administrative/clerical duties for front and back office staff.
- Maintains a safe and clean environment for employees and patients.
Education
High School Diploma -
Sinagua High School
Flagstaff, AZ05-2010
Skills
- Scheduling
- Customer service
- Communication
- Cross-functional coordination
- Problem-solving
- Multitasking
- Computer skills
- Flexible and adaptable
- Organizational skills
- Organization and time management
Timeline
Patient Appointment Service Specialist
Mayo Clinic
03.2021 - Current
Desk Operations Specialist
Mayo Clinic
07.2018 - 03.2021
Registration/Scheduler
Advanced Dermatology Center
02.2017 - 07.2018
High School Diploma -
Sinagua High School
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