Denielle Braxton
Houston,TX
Summary
Diligent worker with solid background in coordinating diverse projects from inception to completion. Successfully supported cross-functional teams to achieve project milestones and deliverables. Demonstrated effective communication and organizational skills in fast-paced environments.
Professional hospitality worker with extensive experience in delivering high-quality service. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Coordinator
PBK Architects Inc.
04.2023 - Current
- Coordinated project schedules and timelines to ensure timely completion of deliverables.
- Managed project documentation, ensuring accuracy and accessibility for team members and repared presentation materials for client meetings, effectively communicating design concepts and ideas.
- Assisted in project planning, ensuring compliance with local building codes and regulations.
- Coordinated with contractors and engineers to ensure seamless project execution and adherence to timelines.
- Provided clerical and administrative support to senior architectural staff.
- Improved client satisfaction through clear communication and timely delivery of project milestones.
Assistant Project Manager
OP Houston
04.2022 - 01.2023
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Closely collaborated with project members to identify and quickly address problems.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Trained in Sharepoint, Core, ServiceNet
Customer Service Representative
Chempak International
02.2018 - 04.2022
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Trained in SAP program, 3PL and Traker
Hostess
BJ's Restaurants and Brewhouse
07.2017 - 02.2018
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Lifeguard
University of Houston-Campus Recreation & Wellness Center
01.2017 - 06.2017
- Monitored safety of all guests in and around swimming pool.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Completed basic maintenance and repairs to keep pools functioning properly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Lifeguard
A-Beautiful Pools
05.2016 - 06.2016
- Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with a positive attitude.
- Performed lifesaving measures, including CPR during incidents until paramedics arrived on scene.
Hostess
Japaneiros
07.2014 - 12.2014
- Managed event contracts, including estimates, event profiles and post-event summaries.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Current Student - Graphic Design
University of Houston
Houston, TXHigh School Diploma - undefined
Alexander Smith Academy
01.2016
Skills
- Problem-solving
- Customer service
- Time management
- Detail-oriented
- Quality assurance
- Integrity / Teachable
- Strong work ethic
- Team player
Certification
- 200 Hour Certified Yoga Instructor
Timeline
Project Coordinator
PBK Architects Inc.
04.2023 - Current
Assistant Project Manager
OP Houston
04.2022 - 01.2023
Customer Service Representative
Chempak International
02.2018 - 04.2022
Hostess
BJ's Restaurants and Brewhouse
07.2017 - 02.2018
Lifeguard
University of Houston-Campus Recreation & Wellness Center
01.2017 - 06.2017
Lifeguard
A-Beautiful Pools
05.2016 - 06.2016
Hostess
Japaneiros
07.2014 - 12.2014
High School Diploma - undefined
Alexander Smith Academy
Current Student - Graphic Design
University of Houston