Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Denies Molina

Mesa,AZ

Summary

Forward-thinking Operations Specialist bringing years of expertise in customer service and other areas of expertise. Looking to secure a position which will enable me to use the skills I have developed in multiple roles to help excel at providing service to improve company success and profitability.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bilingual Operations Specialist

Mission Lane LLC
06.2022 - Current


  • Uses problem solving skills to find the best way to approach and respond to difficult situations
  • Pays close attention to detail
  • Uses communication skills on every interaction to match each cardholder’s tone and emotional state for a better connection and outcome
  • In a fast paced and innovative environment shows clear understanding of the company’s new protocols and procedures
  • Cultivated positive relationships with other team leads and co workers.
  • Provides mentoring to help new hires prepare for their positions.
  • Motivates and trains new hires to maximize team productivity.
  • Continue to maintain a high level of customer service and overall company product knowledge and funnel metrics.
  • Uses platforms like Katabat, Zendesk, Mission Control, and TCS to perform tasks on a daily basis.
  • Uses bilingual skills to assist a wide customer base in both in the Collections and Recoveries space.

Account Coordinator

Mission Lane LLC
02.2022 - Current
  • Asked appropriate open-ended questions to discover customers' needs and requirements.
  • Resolved issues through active listening and open-ended questioning.
  • Escalated issues to appropriate channels as necessary.
  • Kept high performance score across evaluations.
  • Built highly-efficient communication skills.

Fitness Trainer and Group Fitness instructor

Crunch Fitness
04.2021 - 11.2022
  • Practiced client acquisition and retention
  • Performed health and fitness assessments to properly evaluate the level of fitness of future potential clients
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Helped clients achieve their fitness goals through nutritional and exercise plans that fit each individual lifestyle for optimal results
  • Connected with clients on a personal levet to create personal and professional relationships
  • Taught group fitness classes with a variety of exercises
  • Maintained up-to-date knowledge of fitness training methods to inform approach.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.

Independent Insurance Agent

Maximum Senior Benefits,
01.2021 - 04.2021
  • Uses Communication skills to engage with clients
  • Offers and sells life insurance policies to customers in need
  • Engages with potential clients on a personal level to find out what their needs are and therefore to be able to provide the best plans available for them
  • Provides accurate medical and insurability information
  • Successfully handles clients objections and questions regarding insurance plans
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Obtained underwriting approval by completing application for coverage.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.

Agent

Customer Service care, StateServ Medical LLC
02.2020 - 12.2020
  • Planed her day accordingly with the tasks assigned to her, and successfully multitasks to make sure all tasks are completed
  • Made around 80 outbound calls per day
  • Verified client’s information for optimum delivery service
  • Made sure patient’s needs are met at the company’s standard
  • Provided customer care with empathy and understanding of both the patient and the patient’s family situation
  • Attended strategy meetings to help improve performance and teamwork
  • Executed company’s mission with commitment and integrity

Customer Service representative

Med Impact
03.2019 - 11.2019
  • Provided customer service to members of insurance plans for Medicaid
  • Assisted with Medicare Part D and private insurances
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Successfully provided solutions to insurance claims
  • Provided customers with information about benefits summaries and accumulators
  • Processed authorizations for medication approvals from physicians and pharmacies

Education

Associate - arts

Mesa Community College
Mesa Arizona
2021

Sports Sciences Association Personal Trainer Certification -

2020

CPR and AED certification Life and health insurance license -

Skills

  • Fast paced Learner
  • Adaptable
  • Communication: Exceptional verbal and written abilities in both English and Spanish
  • Eager to learn and continue to grow professionally

Certification

  • Licensed Life Insurance agent

Languages

Spanish
Native or Bilingual

Timeline

Bilingual Operations Specialist

Mission Lane LLC
06.2022 - Current

Account Coordinator

Mission Lane LLC
02.2022 - Current

Fitness Trainer and Group Fitness instructor

Crunch Fitness
04.2021 - 11.2022

Independent Insurance Agent

Maximum Senior Benefits,
01.2021 - 04.2021

Agent

Customer Service care, StateServ Medical LLC
02.2020 - 12.2020

Customer Service representative

Med Impact
03.2019 - 11.2019

Associate - arts

Mesa Community College

Sports Sciences Association Personal Trainer Certification -

CPR and AED certification Life and health insurance license -

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Denies Molina