Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deniesha Deloach

Columbia,SC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Technical Support Representative

Teleperformance USA
Columbia, SC
09.2021 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced call center.
  • Troubleshoot on iOS devices
  • Troubleshoot wifi, email issues.
  • Locate apps, subscriptions.

Administrative Specialist

Department Of Mental Health And Substance Abuse
Columbia, SC
03.2020 - 10.2020
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Handled incoming and outgoing mail.
  • Scheduled meetings booked meeting rooms and prepared meeting agendas.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Greet and assist visitors in the front office.
  • Organize patient charts
  • Admit and discharge patients.


Customer Service Representative

City Of Columbus - Division Of Water
Columbia, SC
11.2019 - 02.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests.
  • Set up and stop service.


Education

Bachelor of Science - Nursing

South University
Columbia, SC
12.2025

Skills

  • Microsoft Certification
  • Data Connectivity
  • Organizational Skills
  • Troubleshooting Network Issues
  • Technical Troubleshooting
  • Software Diagnosis
  • Customer Service Support
  • Issue and Resolution Tracking
  • Knowledge Base
  • Apple IOS
  • Remote Technical Support
  • Client Rapport-Building

Timeline

Technical Support Representative

Teleperformance USA
09.2021 - Current

Administrative Specialist

Department Of Mental Health And Substance Abuse
03.2020 - 10.2020

Customer Service Representative

City Of Columbus - Division Of Water
11.2019 - 02.2020

Bachelor of Science - Nursing

South University

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Deniesha Deloach