Denika Bigham
Atlanta,GA
Summary
Experienced, dependable and efficient administrative professional with advanced customer service skills. .Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Currently seeking a position that will challenge my skill set; while utilizing my ability to analyze and produce positive measures and outcomes that are mutually beneficial.
Overview
11
11
years of professional experience
Work History
Front Office Administrative Assistant
Covenant House Of Georgia
06.2022 - Current
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
- Collaborated with various departments to ensure smooth daily operations, resolving administrative issues as they arose.
- Contributed to a professional office environment by greeting visitors courteously and directing them to the appropriate personnel or resources.
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Supported the recruitment process by coordinating interviews, performing reference checks and onboarding new employees to ensure seamless integration into the team.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Offered technical support and troubleshot issues to enhance office productivity.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Inventoried and ordered office supplies to maintain availability of products.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Administrative Assistant
CHRIS 180
11.2018 - 06.2022
- Initial contact for all clients and visitors
- Appointment scheduling and calendar maintenance
- Meeting and conference coordination
- Mail distribution and processing
- Correspondence preparation and accounts payable
- Prepared monthly reports
- Created and maintained digital and manual filing systems
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Experience in health insurance data.
Barista
Starbucks
06.2015 - 11.2018
- Assisted customers with orders and purchases
- Received payments, drawer tally and bank deposits
- Created specialty hand made beverages
Cashier
Publix
05.2014 - 06.2015
- Ensured each customer received outstanding service
- Assisted customers with orders and purchases
- Received payments, processed refunds
- Inventory and stocking of merchandise
Cashier
Walmart
01.2013 - 05.2014
- Ensured each customer received outstanding service
- Assisted customers with orders and purchases
- Received payments, processed refunds
- Inventory and stocking of merchandise
Education
High School Diploma -
Atlanta Technical College
Atlanta, GABrown Mackie College - Atlanta
Atlanta, GASkills
- Attention to detail
- Motivated team player
- Strong interpersonal skills
- Organized, planning and coordination
- Microsoft Office Suite
- Multi-Line Telephone Systems
- Office Equipment Operation
- Resource Coordination and Allocation
- Database and Client Management Systems
- Multitasking and Time Management
- Confidentiality and Data Protection
- Appointment Coordination
Timeline
Front Office Administrative Assistant
Covenant House Of Georgia
06.2022 - Current
Administrative Assistant
CHRIS 180
11.2018 - 06.2022
Barista
Starbucks
06.2015 - 11.2018
Cashier
Publix
05.2014 - 06.2015
Cashier
Walmart
01.2013 - 05.2014
High School Diploma -
Atlanta Technical College
Brown Mackie College - Atlanta
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