Summary
Overview
Work History
Education
Skills
Timeline
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Denika Edwards

Philadelphia,PA

Summary

Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Overview

9
9
years of professional experience

Work History

Order Picker Operator

Amazon
06.2022 - Current
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Checked inventory and selected products from specific locations based upon availability.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.

Warehouse Associate

Amazon Sortation Center
11.2019 - 03.2020
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Reset sections of warehouse where routes have been picked
  • Completed over 1000 of customer orders each day in warehouse setting

Front Desk Agent

Hilton Garden Inn Hotel
06.2017 - 03.2020
  • Took over 50 reservations over phone, in person and via computer for guests and provided confirmation information daily.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.
  • Used internal software to process reservations, check-ins and check-outs.

Delivery Courier

Amazon Flex
03.2018 - 03.2019
  • Followed company policies and procedures during shift.
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
  • Safely loaded 250 plus items into delivery vehicle to minimize damage while in transit.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order

Human Resources Member

Target
11.2016 - 05.2018
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Oversaw and managed hiring process and assisted human resources.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance

Backroom Team Member

Target
05.2016 - 11.2016
  • Stocked merchandise in backroom and restocked storefronts and displays according to planograms.
  • Facilitated positive guest experience by promptly locating desired items.
  • Executed technology guidelines to find location, planogram fills, subtract pulls, and item search functions for merchandise.
  • Cleaned and stocked backroom to maintain organization of facility.
  • Received incoming merchandise and stored in correct stock locations.

Merchandiser

A'Roux Inc.
05.2015 - 07.2015
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Verified products appeared at correct locations in proper quantities.
  • Developed plan-o-grams and layouts that maximized sales

Education

Bachelor of Arts - Hospitality & Tourism Management

Robert Morris University
Coraopolis, PA
05.2015

Skills

    • Office administration
    • Scheduling
    • Team Player
    • Maintaining files
    • Handheld Scanners
    • Product Location
    • Order Picker
      • Order Picker Equipment
      • Computer literacy
      • HR policies
      • Stocking and replenishing
      • POS systems expert
      • Till counting

Timeline

Order Picker Operator

Amazon
06.2022 - Current

Warehouse Associate

Amazon Sortation Center
11.2019 - 03.2020

Delivery Courier

Amazon Flex
03.2018 - 03.2019

Front Desk Agent

Hilton Garden Inn Hotel
06.2017 - 03.2020

Human Resources Member

Target
11.2016 - 05.2018

Backroom Team Member

Target
05.2016 - 11.2016

Merchandiser

A'Roux Inc.
05.2015 - 07.2015

Bachelor of Arts - Hospitality & Tourism Management

Robert Morris University

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Denika Edwards