Denikee Davis
Rocky Mount,NC
Summary
Results-driven Operations Administrator with over 13 years of experience in providing exceptional administrative support and customer service across diverse sectors. Expertise in optimizing delivery processes and significantly enhancing customer satisfaction, as demonstrated during tenure at FedEx. Proven ability to manage complex administrative functions and coordinate office operations in fast-paced environments. Committed to leveraging strong organizational and technical skills to drive efficiency and foster team success, particularly in remote settings.
Overview
12
12
years of professional experience
Work History
Operations Admin II
FedEx Ground
06.2025 - Current
- Perform clerical and administrative functions for hub/station areas, including line haul, quality assurance, and customer service.
- Optimize delivery times by promptly assessing damaged and/or incorrectly addressed packages.
- Serve as the customer’s primary point of contact for a range of issues.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Package Handler
FedEx Ground
02.2023 - 06.2025
- Scanned freight for processing.
- Stacked packages into Unit Loading Device (ULD) for transport to the RDUR hub.
- Collaborated with team members to optimize workflow efficiency during peak hours
Administrative Assistant for Student Affairs
NC Wesleyan University
06.2021 - 06.2025
- Assisted the Dean of Students, Director of Residence Life, Faculty/Staff, and Students with daily tasks.
- Coordinated office operations and supported administrative functions across departments.
- Supported student housing and conduct programs.
- Managed scheduling, correspondence, and meeting logistics for university staff.
Package Handler
FedEx Express
06.2022 - 02.2023
- Operated package sorting machinery to ensure timely processing of shipments
- Monitored safety protocols to maintain a secure working environment
- Trained new employees on standard operating procedures and equipment usage
- Stacked packages into ULDs for truck transport to other hubs.
- Collaborated with team members to optimize workflow efficiency during peak hours
Material Handler
FedEx Express
11.2019 - 05.2022
- Operated material handling equipment to ensure efficient transportation of packages.
- Loaded and unloaded freight, adhering to safety protocols and operational standards.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
Student Account Representative
NC Wesleyan University
06.2016 - 06.2021
- Managed student account inquiries, providing accurate information and support to enhance student experience.
- Processed financial transactions efficiently, ensuring timely updates to student accounts and records.
- Collaborated with academic departments to resolve discrepancies in student billing and registration issues.
- Promoted transparency in billing through clear communication of fees, deadlines, and other pertinent information to students and parents.
Patient Account Representative
Nash UNC Healthcare
04.2014 - 06.2016
- Managed patient account inquiries, providing accurate information and guiding resolution processes.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
Education
Associate in Arts -
Nash Community College
05.2013
Skills
- Teamwork and collaboration
- Dependable and responsible
- Friendly, positive attitude
- Flexible and adaptable
- Attention to detail
- Customer service
- Problem-solving
- Office Equipment
- MS Word/Excel
- Scheduling
- Data Entry
- Typing
References
- Teresa Godwin - UNC Nash Hospital - Retired Supervisor - 252-813-6355
- Allison Moss – NC Wesleyan University – Supervisor – 252.985.5103
- Norman Mejia – FedEx Express – Retired Manager – 812.483.9662
- David Hammonds – FedEx Ground – Manager – 252.205.0172
Timeline
Operations Admin II
FedEx Ground
06.2025 - Current
Package Handler
FedEx Ground
02.2023 - 06.2025
Package Handler
FedEx Express
06.2022 - 02.2023
Administrative Assistant for Student Affairs
NC Wesleyan University
06.2021 - 06.2025
Material Handler
FedEx Express
11.2019 - 05.2022
Student Account Representative
NC Wesleyan University
06.2016 - 06.2021
Patient Account Representative
Nash UNC Healthcare
04.2014 - 06.2016
Associate in Arts -
Nash Community College