Denilda Gyau
Stafford,Virginia
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive Assistant
Able Force – Defence Threat Reduction Agency
Fort Belvoir, VA
02.2021 - Current
- Handled complex calendar scheduling with focus on proper allocation of executive availability.
- Fulfilled all executive assistant duties for four top executives in nuclear technology department
- Created, administered, and monitored SharePoint database for the department and proactively resolved database issues.
- Facilitated training and onboarding for incoming office staff.
- Provided technical support and troubleshot issues to enhance office productivity.
- Organized 6+ monthly meetings and their logistical elements (scheduling, preparing the facility, organizing handouts and/or binders for attendees, etc.)
- Managed executive calendar, coordinating up to 30 daily calls and appointments. Frequently commended for quick-thinking and resourcefulness.
- Booked up to 15+ domestic and international monthly trips, including airfare, hotel, and car rentals.
OFFICE MANAGEMENT SPECIALIST
Tuvli – FOREIGN AFFAIRS, State
Washington, DC
03.2020 - 02.2021
- Managed schedules, organize office functions, and oversaw daily operations of office with 50 employees
- Hired, trained, and on-boarded over 14 new employees, providing initial support that expedited staff assimilation by 20%
- Slashed office expenditures by $35K by negotiating cheaper supply contracts, implementing inventory control, and standardizing ordering procedures
- Answered, screened, and redirected an average of 40 telephone calls with professionalism and efficacy
- Developed new office procedural guidelines for 25 staff members, improving efficiencies by 27%
- Strategically restructured business office duties to ensure cross training and back up for critical functions when vacations or absences occurred
- Recommended management action to improve standard operating procedures by presenting comparisons on cost, risks & benefits.
Passport Processing Officer
Apple One – Department Of State
Washington, DC
10.2019 - 03.2020
- Assisted with general information for the application process including policies, practices, and procedures relevant to applying for a passport
- Provided application status following privacy protocols while documenting all calls in the computer based case management system
- Applied internal control measures to protect organizational integrity and prevent unauthorized use or misappropriation of sensitive and classified material
- Utilized a variety of inter-agency databases to gather information, research, and verify accuracy and consistency of information provided by applicants; identify fraud and other holds that may exists, and update system data as needed
- Reviewed applications for completeness, signature, and affirmation of the truthfulness of the statements contained in the application, verification of the Identity of the applicant and presence of required photographs and fees.
DATA ENTRY TECHNICIAN
PAE – USCIS
Washington, DC
12.2018 - 07.2019
- Improved and consolidated spreadsheets, increasing efficiency by 11% and saving the company $22,000 annually in labor costs
- Compared and verified with source document by reviewing, correcting, deleting, or re-entering information to detect duplication
- Adjusted database settings to meet company’s preferred data storage requirements
- Assisted in the installation and evaluation of equipment to determine software performance
- Researched to fill in and finalize incomplete documents
- Maintained hard copy backups of all sensitive information
- Performed the daily back-up of data on a computer network as well as individual computers throughout each Center.
IT Support Specialist
Obeng International
Washington, DC
02.2013 - 12.2018
- Created help desk tickets, troubleshot and resolved desktop issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Business Management
Liberty University
Lynchburg, VASkills
- Desktop support
- Technical issues analysis
- Operating system management
- Helpdesk call support
- Microsoft Office Specialist (MOS) Expert
- Administrative skills
- Travel coordination
- Schedule & calendar planning
- Office management
- Resourceful
- Analytical Insight
- Quality Improvement
- Requirement Gathering/Analysis
- EQ
- Time Management
- Problem Solving
- Interpersonal Skills
- Self-Direction
- Multitasking
- Customer Service
- Email Systems
- Database Management
- Calendar Management
- Travel Arrangements
- Accounting
- Event Planning
- Recruitment
- Teams
- Skype
- Zoom
- WebEx
- SharePoint
- Google Suite
- DTS
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Planned corporate meetings, lunches and special events for groups of 50+ employees.
Certification
CompTia Security +
Timeline
Executive Assistant
Able Force – Defence Threat Reduction Agency
02.2021 - Current
OFFICE MANAGEMENT SPECIALIST
Tuvli – FOREIGN AFFAIRS, State
03.2020 - 02.2021
Passport Processing Officer
Apple One – Department Of State
10.2019 - 03.2020
DATA ENTRY TECHNICIAN
PAE – USCIS
12.2018 - 07.2019
IT Support Specialist
Obeng International
02.2013 - 12.2018
Business Management
Liberty University
Similar Profiles
Aber L. MitchellAber L. Mitchell
Lead IT Support/Sr. System Administrator at Defense Threat Reduction Agency (Teksynap formally Leidos)Lead IT Support/Sr. System Administrator at Defense Threat Reduction Agency (Teksynap formally Leidos)
Nadia BrimmerNadia Brimmer
Budget Analyst at Defense Threat Reduction Agency/FMB-SIBudget Analyst at Defense Threat Reduction Agency/FMB-SI
Calvin LeeCalvin Lee
NSERC Summer Intern at Defense Threat Reduction Agency, CTR, Veteran Solutions ILCNSERC Summer Intern at Defense Threat Reduction Agency, CTR, Veteran Solutions ILC
Genene "Joy" BakareGenene "Joy" Bakare
Mental Health Registered Nurse at VCU Health SystemMental Health Registered Nurse at VCU Health System
Larron Sleydin IILarron Sleydin II
Field Interviewer at WestatField Interviewer at Westat