Denilson Barrientos
Naples,Florida
Summary
Dynamic Senior Banker with a proven track record at Truist Bank, excelling in customer relationship management and loan structuring. Successfully expanded client portfolios through tailored financial solutions, achieving significant sales growth. Adept at mentoring teams and ensuring compliance, while fostering a culture of operational efficiency and client satisfaction.
Overview
5
5
years of professional experience
Work History
Senior Banker
Truist Bank
Naples, FL
11.2024 - Current
- Developed long-lasting relationships with clients, resulting in an expanded customer base and increased referrals.
- Managed a diverse portfolio of high-net-worth individuals, effectively addressing their banking and investment needs.
- Provided exceptional customer service, resolving complex issues promptly to maintain client trust and loyalty.
- Played an active role in driving sales targets by proactively pitching new products/services to both existing and prospective clients.
- Presented financial reports to senior management, informing strategic decision-making on key business initiatives.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Worked closely with compliance officers to ensure adherence to regulatory requirements, minimizing the risk of fines and penalties due to noncompliance.
- Balanced teller drawers and ATM cash.
- Mentored junior bankers, sharing knowledge and expertise to foster professional growth within the team.
- Leveraged networking events to build connections with potential clients, fostering brand awareness in target markets.
- Organized regular training sessions for team members, promoting continuous learning and skill development within the group.
Personal Banker
Fifth Third Bank
Naples, FL
02.2023 - 11.2024
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Cross-sold bank products and services to meet customer needs and provide options.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
Admin Assistant
A&N Brothers
Naples
09.2021 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using software and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Member Advocate
Suncoast Credit Union
Naples, FL
08.2020 - 09.2021
- Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.
- Maintained up-to-date knowledge of industry trends and best practices, adapting processes as needed to deliver exceptional support services for all members.
- Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.
- Demonstrated empathy and understanding when dealing with difficult or sensitive situations involving members.
- Enhanced member satisfaction by promptly addressing concerns and providing timely resolutions.
- Consistently met or exceeded performance metrics related to response times, issue resolution rates, and overall customer satisfaction scores.
- Improved response times by optimizing workflow processes within the Member Advocate role.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Education
High School Diploma -
Naples High School
Naples, FL05.2019
Skills
- Loan structuring
- Cash handling
- Operational efficiency
- Analyzing data
- Customer relationship management
- Educating clients
- Team member development
- Risk management policies
- Operations
- Budget planning
- Portfolio management
- Cash flow forecasting
- Cross-selling products
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Banker
Truist Bank
11.2024 - Current
Personal Banker
Fifth Third Bank
02.2023 - 11.2024
Admin Assistant
A&N Brothers
09.2021 - 02.2023
Member Advocate
Suncoast Credit Union
08.2020 - 09.2021
High School Diploma -
Naples High School