Denine Furney
Greeley,CO
Summary
Dynamic and detail-oriented professional with extensive experience at Chocolate Covered Trucking, excelling in dispatch coordination and customer relations. Proven ability to manage high-stress situations and resolve conflicts effectively, ensuring timely deliveries and fostering strong client relationships. Skilled in time management and communication, consistently delivering exceptional service in fast-paced environments.
Overview
2021
2021
years of professional experience
Work History
House Cleaner
Brandis Cleaning
04.2020 - 11.2020
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Adhered to professional house cleaning checklist.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Emptied trashcans and transported waste to collection areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Dispatcher
Chocolate Covered Trucking
08.2018 - 07.2019
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Facilitated prompt delivery through effective communication with drivers and personnel.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Analyzed transportation progress to anticipate disruptions and ensured immediate customer notifications.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Monitored vehicle locations to coordinate timely arrivals.
- Communicated with customers to provide delivery updates and resolution.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Assisted in resolving customer complaints and grievances.
Dock Office Lead
Lineage Logistics
2010 - 02.2018
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Renewable Energy
Aims Community College
Greeley, COSkills
Dispatch coordination
Customer relations
Decision-making
Time management
Customer relationship management
Attention to detail
Verbal and written communication
Multitasking and organization
Conflict resolution
Timeline
House Cleaner
Brandis Cleaning
04.2020 - 11.2020
Dispatcher
Chocolate Covered Trucking
08.2018 - 07.2019
Dock Office Lead
Lineage Logistics
2010 - 02.2018
Renewable Energy
Aims Community College
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