Customer care expert skilled in troubleshooting and resolving technical issues. Strong focus on teamwork and achieving measurable results. Reliable, adaptable, and proficient in communication, problem-solving, and customer service. Proven ability to thrive in fast-paced environments and meet changing needs effectively.
Hi, I’m
Denine Raspberry
fort wayne,Indiana
Summary
Overview
5
years of professional experience
Work History
Intellectual Technology Inc.
Customer Care Technician
12.2024 - Current
Job overview
- Enhanced customer satisfaction by efficiently resolving technical issues and providing timely solutions.
- Contributed to increased revenue by upselling relevant products and services based on customers'' needs.
- Conducted thorough troubleshooting to identify root causes of technical issues, minimizing repeat incidents.
- Maintained high-quality service standards through consistent adherence to company policies and procedures.
- Collaborated with cross-functional teams to enhance product quality and address recurring customer complaints.
- Improved team performance by sharing knowledge and assisting colleagues in handling complex customer concerns.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Rage Clothing Co.
Boutique Owner
01.2020 - 03.2024
Job overview
- Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
- Established strong relationships with vendors to negotiate favorable terms on merchandise orders while maintaining quality standards.
- Monitored sales data to identify trends, optimize pricing strategy, and make informed decisions for future inventory purchases.
- Optimized website design and user experience for seamless online shopping, leading to increased e-commerce sales.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Improved customer satisfaction through exceptional service and quick response to inquiries.
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
- Cleaned, closed, and secured store at end of shift.
- Greeted customers, identified needs and provided product advice.
- Organized and participated in special store events, such as seasonal sales or launch parties, to attract new customers and boost overall revenue.
- Processed incoming stock and documented product information to manage inventory levels.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Increased customer satisfaction by providing exceptional service and assistance with clothing selections.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Developed loyal customer base by providing excellent customer service.
- Assisted with visual merchandising efforts, creating cohesive and visually appealing displays that showcased current trends and inventory highlights.
- Contributed to a positive work environment by fostering teamwork and maintaining open communication with colleagues and supervisors.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of performance.
- Processed customer transactions accurately, ensuring a seamless checkout experience while promoting loyalty programs and upcoming promotions.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Developed strong product knowledge to recommend suitable clothing options based on customers'' needs, preferences, and desired fit.
- Assisted in managing inventory by conducting regular stock checks, replenishing items as needed, and processing incoming shipments.
- Coordinated with suppliers to ensure timely delivery of new stock, keeping store's offerings fresh and appealing.
- Implemented loss prevention strategies, significantly reducing instances of theft and shrinkage.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
BeYou Daycare
Daycare Owner/Operator
03.2020 - 01.2023
Job overview
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Optimized facility space usage by designing creative layouts that maximized play areas while ensuring safety standards were met or exceeded.
- Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
- Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
- Maintained accurate accounting of tuition and operating reports.
- Improved customer retention rates by providing exceptional care services tailored to individual child needs.
Education
BROWN MACKIE COLLEGEFort Wayne, IN
Associate of Science from Medical Social Work
06-2010
University Overview
Skills
- Customer service
- Time management
- Multitasking and organization
- Inbound customer service
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
- Phone etiquette
- Customer relations
- Email communication
- Relationship building
- Call center experience
- Upselling techniques
- Brand representation
- Call logging
- Punctuality and reliability
- Teamwork
- MS office
- Continuous improvement
Languages
English
Full Professional
Timeline
Customer Care Technician
Intellectual Technology Inc.
12.2024 - Current
Daycare Owner/Operator
BeYou Daycare
03.2020 - 01.2023
Boutique Owner
Rage Clothing Co.
01.2020 - 03.2024
BROWN MACKIE COLLEGE
Associate of Science from Medical Social Work
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