Deninson Saintilfort
Philadelphia,PA
Summary
Organized Call Center Agent offering 2-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Maintenance Technician
YDE HIGH SCHOOL BOY
01.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
Call Agent
Arise
03.2022 - 11.2023
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Updated customer records in CRM to document interactions.
- Recognized and documented trends in customer calls to facilitate process improvements.
- Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
- Received incoming calls and paged individuals and departments over PA system.
Education
High School Diploma -
Euclide
Port Au Prince Haiti07.2017
Skills
- HVAC Systems
- Project Estimation and Bidding
- Safety Awareness
- Mechanical Expertise
- Resolving Issues
- Daily Cleaning and Sanitation
- Task Concentration
- Equipment Assembly
- Graffiti Removal
- Problem Detection and Resolution
- Technical Documentation Interpretation
- Good Listening Skills
- Customer Communication
Languages
Spanish
Limited Working
French
Professional Working
English
Full Professional
Timeline
Maintenance Technician
YDE HIGH SCHOOL BOY
01.2023 - Current
Call Agent
Arise
03.2022 - 11.2023
High School Diploma -
Euclide
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