Summary
Overview
Work History
Education
Skills
Timeline
Generic

DENIQUA BARNES

La Marque

Summary

Detail-oriented and compassionate professional with a Bachelor’s degree in Business Administration and over 5 years of administrative, scheduling, and customer service experience, including recent work in psychiatry and behavioral health coordination. Skilled in patient scheduling, referral processing, provider support, and compliance with healthcare regulations. Adept at managing workflows, improving operational efficiency, and fostering positive patient and provider relationships. Seeking to leverage expertise in healthcare coordination and administration to contribute to a progressive medical or healthcare organization.


Overview

9
9
years of professional experience

Work History

Coordinator II, Psychiatry/Behavioral Science

UTMB
09.2023 - Current
  • Coordinate daily activities for the TCHATT program, including patient scheduling, referral processing, and provider assistance.
  • Maintain and oversee logs and data systems to ensure accurate reporting and compliance.
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.

Coordinator I, Psychiatry/Behavioral Science

UTMB
01.2023 - 09.2023
  • Managed patient appointment scheduling and referral coordination for the TCHATT project.
  • Provided program information to patients and families, ensuring clear understanding of appointment guidelines and policies.
  • Supported providers with administrative needs, maintaining confidentiality in accordance with HIPAA.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Gathered and organized materials to support operations.

Customer Service Representative

Majorel
03.2022 - 01.2023
  • Assisted customers with technical troubleshooting, appointment scheduling, and product replacements.
  • Mentored new hires, streamlining onboarding and improving team performance.
  • Delivered high-quality service under pressure, maintaining professionalism during escalations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Technical Support Representative

Empereon Constar
09.2018 - 05.2021
  • Documented and tracked cases in multiple systems to ensure timely resolution.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Maintained strong interpersonal communication while achieving target call handling metrics.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.

Secretary

Integrity Grass Sales
08.2016 - 08.2018
  • Managed front desk operations, greeted customers, and scheduled appointments.
  • Composed correspondence to clients and vendors; maintained organized filing systems.
  • Performed general office duties to support business operations.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.

Education

Bachelor of Business Administration - Human Resources Management

C.T. Bauer College of Business, University of Houston
Houston, TX
12.2022

Associate of Arts - General Studies

College of the Mainland
Texas City, TX
08.2018

Skills

  • Healthcare Administration: Patient Scheduling, Referral Coordination, Provider Support, Medical Records Management, HIPAA Compliance
  • Administrative: Microsoft Office Suite (Word, PowerPoint, Excel), Data Entry, Calendar Management, Record Keeping
  • Interpersonal: Customer Service, Communication, Problem Solving, Conflict Resolution
  • Multitasking and organization

Timeline

Coordinator II, Psychiatry/Behavioral Science

UTMB
09.2023 - Current

Coordinator I, Psychiatry/Behavioral Science

UTMB
01.2023 - 09.2023

Customer Service Representative

Majorel
03.2022 - 01.2023

Technical Support Representative

Empereon Constar
09.2018 - 05.2021

Secretary

Integrity Grass Sales
08.2016 - 08.2018

Associate of Arts - General Studies

College of the Mainland

Bachelor of Business Administration - Human Resources Management

C.T. Bauer College of Business, University of Houston

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