Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Denis Dumani

Fort Lee,NJ

Summary

Proficient in LAN and WAN management, network troubleshooting, and IP networking. Demonstrated ability to produce KPI reports and enhance incident response protocols, contributing to improved customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Network Operations Center Engineer

Vodafone
Tirana, Albania
02.2020 - 02.2026
  • Monitored network performance and resolved incidents to ensure optimal service delivery.
  • Collaborated with cross-functional teams to enhance incident response protocols and minimize downtime.
  • Implemented troubleshooting procedures for network issues, improving resolution time and customer satisfaction.
  • Analyzed network traffic patterns, identifying areas for capacity improvement and resource allocation.

Help Desk Support Specialist

Digicom Albania
Tirana, Albania
06.2019 - 01.2020
  • Provided technical support for hardware and software issues, ensuring prompt resolutions.
  • Assisted users with troubleshooting network connectivity and system access problems.
  • Documented support interactions in ticketing system for efficient tracking and follow-up.
  • Collaborated with team members to identify recurring issues and suggest improvements.
  • Reporting: produce daily/weekly/monthly reports on Network Elements Availability
  • Schedule and dispatch field contractors to customer locations based on job requirements, availability, and geographic location.

Education

Master of Science - Telecommunication Engineering

Polytechnic University of Tirana
Tirana, Albania
11-2020

Bachelor of Science - Telecommunication Engineering

Polytechnic University of Tirana
Tirana, Albania
10-2018

Skills

  • LAN and WAN management
  • Network troubleshooting
  • IP networking
  • Problem resolution
  • Produce KPI Reports
  • Monitoring tools (Whatsup Gold, PRTG, Cisco EPNM manager, NetAct, Ericsson Network Manager, Anritsu, Operations Bridge Manager, Weathermaps Cacti)

Certification

Cisco Certified Network Associate (CCNA)

Languages

English
Full Professional

Timeline

Network Operations Center Engineer

Vodafone
02.2020 - 02.2026

Help Desk Support Specialist

Digicom Albania
06.2019 - 01.2020

Master of Science - Telecommunication Engineering

Polytechnic University of Tirana

Bachelor of Science - Telecommunication Engineering

Polytechnic University of Tirana
Denis Dumani