Denis Ermak
Kennewick,WA
Summary
Customer-focused and dependable professional with 4+ years of experience in electronics, store operations, and fast-paced service settings. Skilled in troubleshooting, product selection, and resolving customer needs while maintaining accurate transactions and organized sales floors.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Electronics Associate
Walmart
Richland, Washington
05.2022 - Current
- Assisted Walmart customers with electronics product selection and department questions.
- Analyzed customer requirements to determine the most suitable product solutions.
- Operated Walmart registers and handled electronics department sales.
- Processed electronics returns, exchanges, and service desk transactions.
- Stocked electronics shelves and maintained organized merchandise displays.
- Supported team members with freight unloading and department recovery tasks.
- Ensured compliance with safety regulations when handling electronics devices.
- Identified production issues related to faulty electronic components.
Store Associate
Bed Bath & Beyond
Kennewick, Washington
09.2021 - 02.2022
- Processed cashier transactions, returns, and exchanges using point-of-sale systems.
- Resolved customer questions about product availability, pricing, and store policies.
- Assisted customers with home goods, bedding, bath, and kitchen product selections.
- Provided friendly and helpful assistance to all customers throughout shifts.
- Stocked shelves with Bed Bath & Beyond merchandise and maintained neat displays.
- Unloaded shipments and organized backroom inventory to ensure timely sales floor replenishment.
Crew Member
McDonald's
Kennewick, Washington
05.2019 - 06.2021
- Greeted guests and took orders at McDonald's counter and drive-thru
- Collaborated with team members to support smooth McDonald's service flow
- Prepared menu items following McDonald's and the Health Department food safety and quality standards
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Followed opening and closing procedures for McDonald's restaurant operations
- Cleaned equipment, surfaces, and dining areas throughout shifts
- Followed all safety guidelines by using procedures while operating equipment such as slicers, fryers and ovens.
Education
Bachelor of Arts - History And Political Science
Washington State University
Richland, WA05-2026
Associate of Arts - Liberal Arts And Sciences
Columbia Basin College
Pasco, WA07-2022
Skills
- Digital electronics
- Troubleshooting
- Data analysis
- Microsoft Office
- Customer service
- Store policies and procedures
- Public speaking
- Written communication
- Research methods
- Policy analysis
Languages
Spanish
Limited
English
Professional
Russian
Limited
Timeline
Electronics Associate
Walmart
05.2022 - Current
Store Associate
Bed Bath & Beyond
09.2021 - 02.2022
Crew Member
McDonald's
05.2019 - 06.2021
Bachelor of Arts - History And Political Science
Washington State University
Associate of Arts - Liberal Arts And Sciences
Columbia Basin College