Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Denis García Jimenez

Waller

Summary

Dynamic bilingual sales professional with proven success at Afni, excelling in customer engagement and relationship building. Adept at processing payments and managing cash operations, I consistently exceed sales targets while fostering teamwork and collaboration. My strong attention to detail and adaptability drive exceptional customer satisfaction and loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bilingual Sales Representative

Afni
10.2024 - Current


  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.

Store Associate

CVS
06.2024 - 10.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Participated in training sessions to stay updated on product information and company policies.
  • Participated in weekly team meetings to discuss targets and strategies, fostering collaborative work environment.
  • Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
  • Promoted store loyalty program to customers, significantly increasing membership enrollment.
  • Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
  • Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.
  • Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Performed cash, card, and check transactions to complete customer purchases.

Bilingual Customer Service Representative

GEICO
02.2024 - 05.2024
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Met all call quality standards and daily quotas for first-call resolution.
  • Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
  • Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
  • Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
  • Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
  • Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
  • Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
  • Mentored new hires by sharing best practices, offering guidance, and modeling exemplary customer service techniques.

Sales Lead Keyholder

American Freight Furniture and Mattress
06.2023 - 02.2024
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store by counting registers, making deposits, and storing and filing all daily paperwork.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Completed store opening and closing procedures.
  • Utilized expert product knowledge to assist customers in making informed purchasing decisions.
  • Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
  • Trained and mentored new employees.
  • Developed customer loyalty through exceptional service, resulting in increased repeat business.
  • Identified potential upsell opportunities by monitoring customer needs closely as they browsed available products.
  • Organized employee schedules, adhering to budgetary constraints while maintaining adequate staffing levels during peak hours.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed cash, card, and check transactions to complete customer purchases.

Receptionist

Comfort Inn & Suites
06.2023 - 12.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email and telephone
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Maintained confidentiality of information regarding clients and company.

Assistant Manager

American Freight Furniture and Mattress
07.2022 - 02.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Barista and Cashier

Vogue Bubble Tea and Coffee Bar
06.2021 - 05.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Promoted additional items with beverages, increasing store sales.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

Cypress Park High School
Cypress, TX
05-2022

Skills

  • Goal oriented
  • Fluent bilingualism
  • Sales presentations
  • Cold calling
  • Processing payments
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Customer satisfaction
  • Organizational skills
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Cash handling
  • Decision-making
  • Customer engagement
  • Relationship building
  • Self motivation
  • Sales process
  • Goal setting
  • Sales strategy
  • Opening and closing procedures
  • Sales reporting
  • Sales training
  • Networking skills
  • Lead generation
  • Serve customers
  • Team member motivation
  • Restock shelves

Certification

Personal and Casualty insurance license

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Bilingual Sales Representative

Afni
10.2024 - Current

Store Associate

CVS
06.2024 - 10.2024

Bilingual Customer Service Representative

GEICO
02.2024 - 05.2024

Sales Lead Keyholder

American Freight Furniture and Mattress
06.2023 - 02.2024

Receptionist

Comfort Inn & Suites
06.2023 - 12.2023

Assistant Manager

American Freight Furniture and Mattress
07.2022 - 02.2023

Barista and Cashier

Vogue Bubble Tea and Coffee Bar
06.2021 - 05.2022

High School Diploma -

Cypress Park High School

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Denis García Jimenez