Denis Garcia
Mansfield,Texas
Summary
Accomplished Department Manager at HEB Grocery Store, adept in supply and inventory management and fostering strong team collaboration. Excelled in optimizing operational efficiency and enhancing customer satisfaction, achieving significant sales targets. Skilled in performance management and relationship building, consistently driving team development and business growth.
Overview
12
12
years of professional experience
Work History
Department Manager
HEB Grocery Store
Waxahachie, Texas
06.2022 - Current
- Created weekly schedules for staff members to ensure adequate coverage during peak hours.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Analyzed business performance data and forecasted business results for upper management.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Supervised a large team of partners to ensure operational efficiency.
Specialist
HEB Grocery Store
Abilene, Texas
08.2017 - 05.2022
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Analyzed key performance indicators to identify effective strategies.
- Identified needs of customers promptly and efficiently.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Created training materials for new hires on the company's procedures and policies.
- Maintained positive working relationship with fellow staff and management.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Bank Officer
Prosperity Bank
Abilene, Texas
08.2016 - 08.2017
- Greeted customers upon entering the store and provided them with helpful information about products and services offered.
- Opened new customer accounts efficiently, ensuring accurate documentation and compliance with bank policies.
- Audited financial transactions to ensure compliance with regulatory standards.
- Addressed and resolved all customer inquiries and needs.
Perishables Representative
HEB Grocery Store
Abilene, Texas
07.2013 - 08.2017
- Managed cash register operations using POS system and processed sales and returns.
- Stocked and rotated grocery products on shelves, ensuring freshness and accessibility.
- Organized storage areas for efficient retrieval of perishables.
- Managed product rotation activities based on expiration dates and FIFO principles.
- Updated pricing information and placed sale tags on designated items.
- Maintained cleanliness and organization of aisles, shelves, and storage areas.
- Followed instructions to properly arrange merchandise items.
Personal Banker
First Financial Bank
Abilene, TX
07.2014 - 08.2016
- Processed transactions and opened new accounts, ensuring accuracy and customer satisfaction.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Maintained and built strong client relationships through quality, personalized interactions.
- Advised customers on various financial products available from the bank.
- Processed loan applications according to established guidelines.
- Responded promptly to customer emails, phone calls and requests for information.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
Education
BBA - Business Administration
McMurry University
Abilene05-2015
Skills
- Conflict de-escalation
- Training and mentoring
- Visual merchandising
- Departmental activities
- Recruiting and hiring
- Supply and inventory management
- Relationship building and management
- Performance management
- Time management
- Staff development
- Work planning and organization
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Department Manager
HEB Grocery Store
06.2022 - Current
Specialist
HEB Grocery Store
08.2017 - 05.2022
Bank Officer
Prosperity Bank
08.2016 - 08.2017
Personal Banker
First Financial Bank
07.2014 - 08.2016
Perishables Representative
HEB Grocery Store
07.2013 - 08.2017
BBA - Business Administration
McMurry University
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