Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Denis Hernandez

Summary

Bilingual professional with extensive and diverse experience in customer service, client communication and relationship management across hospitality and administrative environments. Recognized for strong problem-solving skills, adaptability, and delivering exceptional customer experiences. Currently pursuing an Associate degree in Computer Programming, combining excellent interpersonal skills with growing technical knowledge.

Overview

3
3
Languages
12
12
years of professional experience

Work History

Private Childcare Provider

Private Household
Newtown Square, USA
01.2022 - 08.2026

Provided nurturing care and supervision to children in a home environment.

Developed engaging activities to promote children's physical and cognitive development.

  • Coordinated daily schedules, developed educational activities aligned with developmental milestones, and updated parents on progress.
  • Monitored and enforced safety compliance across various tasks to maintain a secure environment.
  • Prepared healthy meals and snacks while adhering to dietary restrictions.

Restaurant Manager

Trattoria Al Fontanone
Milan, Italy
06.2019 - 06.2022
  • Supervised daily operations, resolving customer complaints swiftly to maintain high service standards.
  • Coordinated scheduling and problem-solving during rush hours to streamline operations and support team efficiency.
  • Conducted training sessions for new staff members to ensure effective onboarding.

Director Assistant Intern

Mexican Trade Commission
, Italy
01.2019 - 01.2022
  • Conducted international market analyses to identify business opportunities and strategic partners, enhancing strategic decision-making using CRM systems, TradeMap, and commercial databases.
  • Facilitated training sessions for new interns, improving their skills and integration into the team.
  • Prepared reports and administrative documentation to support international trade.
  • Coordinated logistics for trade events and international meetings, ensuring seamless execution and participant engagement.

Event Operations & Sales Assistant

Artigiano in Fiera
Milan, Italy
05.2017 - 08.2018
  • Welcomed customers and displayed items, increasing engagement and driving sales.
  • Managed inventory tracking and retail sales to ensure product availability and support revenue goals.
  • Facilitated fast and accurate checkouts to enhance customer experience. in busy, fast-paced environments.

Library Assistant Intern

Tecnologico de Monterrey
Mexico City, Mexico
03.2014 - 04.2015
  • Managed circulation desk operations and processed library materials efficiently.
  • Streamlined data entry and addressed customer inquiries efficiently, maintaining an orderly library environment.
  • Organized book inventory and tracked loans while welcoming visitors and processing transactions in library system.
  • Coordinated community events to engage local residents and promote library services. to promote literacy and library services.

Education

Associate Degree - Computer Science

Delaware County Community College
Media, PA
07-2027

High school diploma -

Tecnologico de Monterrey
Mexico City
01-2015

Skills

  • Child Development
  • Child development
  • Problem Solving
  • Adaptability
  • Teamwork
  • Conflict Resolution
  • Stress Management
  • Leadership development

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual
Italian
Native/ Bilingual

Timeline

Private Childcare Provider

Private Household
01.2022 - 08.2026

Restaurant Manager

Trattoria Al Fontanone
06.2019 - 06.2022

Director Assistant Intern

Mexican Trade Commission
01.2019 - 01.2022

Event Operations & Sales Assistant

Artigiano in Fiera
05.2017 - 08.2018

Library Assistant Intern

Tecnologico de Monterrey
03.2014 - 04.2015

Associate Degree - Computer Science

Delaware County Community College

High school diploma -

Tecnologico de Monterrey
Denis Hernandez