Denis Isakovic
Royse City,TX
Summary
Dedicated Maintenance Supervisor offering 3 years of successful team management in maintenance-driven roles. Adept at scheduling facilities maintenance to minimizing downtime and safety hazards. Well-versed in equipment troubleshooting and repair with focus on quality and efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Service Maintenance Manager
Blackridge Operating
11.2021 - Current
- Supervising and leading all maintenance processes and operations.
- Tracking expenses and overseeing the budget for maintenance.
- Maintaining all truck/ trailers to ensure it’s at working Dot standard .
- Creating and implementing maintenance procedures.
- Conducting regular inspections of the truck/ trailer to detect and resolve problems.
- Planning and managing all repair and installation activities.
- Ensuring all department drivers adhere to the safety policies and procedures.
- Assigning repair schedules and evaluating repair cost estimates.
- Documenting and preparing daily progress reports and maintenance logs
Fraud and Risk Analyst
Capital One Finance
06.2019 - 11.2021
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Enhanced risk management strategies for increased company security and reduced financial losses.
- Collaborated with cross-functional teams to develop comprehensive fraud prevention plans.
- Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
- Served as a subject matter expert on regulatory compliance requirements pertaining to fraud and risk management initiatives.
- Provided training to staff on emerging fraud trends, ensuring a proactive approach to risk management across the organization.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Evaluated success of fraud detection systems to identify areas for improvement.
Internet Support (Tier 3)
Spectrum
05.2017 - 06.2019
- Maintained up-to-date knowledge of industry trends and emerging technologies to provide informed recommendations for internal process improvements and external client consultations.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Collaborated closely with cross-functional teams to address recurring system-wide problems, resulting in improved system stability.
- Resolved long-standing technical issues impacting multiple users by conducting thorough investigations and collaborating with relevant departments.
- Participated in on-call rotations, ensuring continuous availability of Tier 3 support for urgent cases outside regular business hours.
- Served as a subject matter expert for specific products, providing specialized assistance to colleagues and customers alike.
- Assisted in software testing during pre-release stages, identifying bugs and suggesting improvements that led to better product quality upon release.
- Upheld company reputation for excellent customer service by consistently receiving positive feedback from clients on post-support surveys.
- Developed custom solutions for unique client requirements, leading to increased customer satisfaction and loyalty.
- Facilitated remote support sessions with clients, guiding them through troubleshooting steps and performing necessary system adjustments.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
Technician
Spectrum
02.2015 - 05.2017
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Education
Richland College
Dallas, TXHigh School Diploma -
Rowlett High School
Rowlett, TX05.2013
Skills
- Preventive Maintenance
- Project Management
- Equipment Troubleshooting
- Maintenance Planning
- Work Order Management
- Safety Protocols
- Team Leadership
- Cost Control
- Computer Skills
- Work Planning and Prioritization
- Problem Resolution
Timeline
Service Maintenance Manager
Blackridge Operating
11.2021 - Current
Fraud and Risk Analyst
Capital One Finance
06.2019 - 11.2021
Internet Support (Tier 3)
Spectrum
05.2017 - 06.2019
Technician
Spectrum
02.2015 - 05.2017
Richland College
High School Diploma -
Rowlett High School
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