Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Intern

Denis Jamison II

Laurel,DE

Summary

General educational development Skills Service Technician Experience (10+ years) Forklift (5 years) Field Service (10+ years) Roofing (4 years) Supervising experience (10+ years) Customer service (10+ years) Heavy Equipment Operation (5 years) Blueprint Reading (3 years) Equipment Repair (5 years) Landscape Maintenance (5 years) Mechanic Experience (10+ years) Computer Networking Construction (5 years) Quality Assurance (10+ years) Troubleshooting (5 years) Leadership (10+ years) Computer literacy (10+ years) Microsoft Office (10+ years) Communication skills (10+ years) Sales (10+ years) Mechanical Knowledge (10+ years) Brake Repair (10+ years) Construction Management (1 year) Computer skills (10+ years) Quality control (10+ years) Carpentry (3 years) Lawn Care (5 years) Mowing (5 years) Remodeling (2 years) Gutters (5 years) Auto service management (10+ years) Handyman experience (2 years) Door hanging Oil change (10+ years) Automotive repair (10+ years)

Overview

27
27
years of professional experience

Work History

Branch Manager

Home Paramount
Salisbury, MD
02.2023 - Current
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Planned work schedules to maintain adequate staffing levels.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Designed sales and service strategies to improve revenue and retention.
  • Supported outside sales force in servicing and obtaining new business.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Conducted reviews and evaluations for cost-reduction opportunities.

Lead Service Technician/ Safety/field Trainer/ Quality Assurance

Leaf Filter North
Milford, DE
10.2020 - 02.2023
  • Tracked inventory used and notified supervisor about re-ordering needs.
  • Completed documentation promptly, enabling service requests to be properly recorded and tracked.
  • Logged services performed in service ticket system.
  • Examined previously completed work for accuracy.
  • Conducted service appointments to diagnose and fix problems.
  • Trained new team members on service processes to increase productivity.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.

Owner

All American Pro Wash and Exteriors
Brandywine, MD
05.2011 - 08.2020
  • Power washing, Roofing, Gutter and Gutter Guards
  • Supervising Crew of Six
  • Customer Relations
  • Inventory
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Interviewed, trained and supervised employees.

Owner

KSH Landscaping
Brandywine, MD
01.2002 - 05.2011
  • Customer Relations
  • Inventory
  • Supervision of Crews
  • Payroll
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Led startup and creation of operational procedures and workflow planning.
  • Developed and implemented successful sales strategies to meet business goals.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Kept records for production, inventory, income and expenses.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Mentored and trained new hires on sales techniques and customer service procedures.

Secretary/Treasurer

Wholesale Automotive INC
Beltsville, MD
04.1996 - 06.2008
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Greeted visitors and directed to appropriate location or person.
  • Monitored shop equipment to maintain safe working condition.
  • Assessed vehicles or machinery to accurately diagnose and repair issues.
  • Kept detailed records of repairs, labor involved and parts used.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Executed preventive and corrective maintenance on work trucks and other vehicles.
  • Diagnosed and repaired vehicles during road call situations.
  • Engaged with customers to determine automotive requirements and communicate vehicular defects or problems.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.
  • Estimated costs of vehicle repair.
  • Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.

Education

GED -

Gwynn Park High School
Brandywine, MD
01.2009

Skills

  • Deductive reasoning ability
  • Reliable
  • QuickBooks experience
  • People-oriented
  • Microsoft Access and Dynamics
  • Cost and budget analysis
  • Customer and vendor relations
  • Excellent work ethic
  • Excels in team leadership
  • Excellent time management skills
  • Safety protocol
  • Dependable
  • Employee training
  • Multi-tasking ability
  • Staff supervision

Accomplishments

  • Forklift Certification

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Branch Manager

Home Paramount
02.2023 - Current

Lead Service Technician/ Safety/field Trainer/ Quality Assurance

Leaf Filter North
10.2020 - 02.2023

Owner

All American Pro Wash and Exteriors
05.2011 - 08.2020

Owner

KSH Landscaping
01.2002 - 05.2011

Secretary/Treasurer

Wholesale Automotive INC
04.1996 - 06.2008

GED -

Gwynn Park High School

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Denis Jamison II